[Libreoffice-qa] Text for mass changed - Proposal 1

[Petr Mladek]

Florian Reisinger píše v So 26. 01. 2013 v 15:44 +0100:
> Hi!
> 
> Here my first proposal for the mass changes template:
>         ---
>         Dear bug submitter, 
>         
>         
>         We recognized that your bug is in NEEDINFO state for an
>         unusual long time. This may has happened in error or, and that
>         is more likely, we asked for information.
>         
>         
>         If you think, that this bug doesn't deserve the NEEDINFO
>         state, please leave a comment. We  are very sorry, that we
>         don't have the possibility to take a look at every single bug
>         individually, but we really try to investigate every activity
>         this bug as soon as possible. A member of our voluntary QA
>         team has been added to this bug as QA-Contact.

It is a good start. Well, I feel a lot of uncertainty from the message.
I understand what you want to say but it is not a good signal for users.
I think that we could sell the idea and keep the face :-)

1. We are going to use a well defined criteria for the mass change => we
should mention the real limit, e.g. 30 days, 6 months, or whatever we
decide on.

2. We should highlight that we are not able to move forward without the
extra information. It is important because we are going to close such
bugs if the information is not provided.

3. You are right that the bug might be in the NEEDINFO state by mistake
and we should not close it. It is good to admit such situation but we
need not say that such mistakes are because there are not enough
resources. I am sure that we would be able to do it manually. It would
just take longer time. I think that it is not worth the effort, though.

So, the message might consist from three parts: situation + action
describing the typical situation, disclaimer describing the potential
mistake.


--- cut ---
"This bug has been in NEEDINFO state for more than 'XXX'. The
information is important to solve the bug."

We close this bug for now. Feel free to reopen it together with the 
requested information.

This is automatically generated change. It is possible that the bug was
in NEEDINFO state by mistake. In this case, just reopen the bug,
please. 
--- cut ---

Heh, I am not a marketing guy. I am sure that it is possible to say the
idea using much better and user friendly words. Maybe, something between
your and mine approach :-)

Best Regards,
Petr