[Libreoffice-qa] Stagnant NEEDINFO bugs

[Petr Mladek]

Robert Großkopf píše v Čt 07. 02. 2013 v 19:52 +0100:
> Hi *,
> > 
> > + https://bugs.freedesktop.org/show_bug.cgi?id=52571
> >   	+ BASE VBA DELETE COLUMN OR TABLE DOESN'T CHANGE THE SURFACE
> > 	+ minimalistic report => hard to understand
> > 	+ 5 months ago asked for more details and no answer
> > 	+ 2 months ago pinged 
> >         => should get closed
> 
> Have closed this bug. Don't know if this bug is really confirmed by
> everybody.

Great.

> > + https://bugs.freedesktop.org/show_bug.cgi?id=54730
> > 	+ LibreOffice Base crashes when Test connection is executed
> >           against JDBC connection
> > 	+ problems to reproduce
> > 	+ 4 months in needinfo
> > 	+ info kind of provided but still not reproducible
> > 	=> should get closed as worksforme
> 
> There seems to be nobody who could reproduce this bug. Nobody of the
> persons, who answered and tested have used the database the reporter
> uses. If there is anybody, who could test this bug with the cimbination
> JDBC/DB2 and this combination works, then the bug could be closed as
> Worksforme.
> Thats the problem of many open bugs auf Base, which couldn't be
> confirmed: You could connect to many databases. Special bugs of external
> databases would wait a long time as Unconfirmed, because noby uses the
> same database.

Well, crasher can be solved also without reproducing. The backtrace
usually shows where the problem is.

The user had problems with JDBC connections in general. The crash was
probably visible only in the special environment. I am afraid that
backtrace was the only solution to track this down effectively.

> It is wrong, that this bug has status "Needinfo", because it has never
> been confirmed.

Well, it was in neededinfo because Jochen asked you for input. It is
kind of correct using of the NEEDINFO flag ;-)

IMHO, the most correct solution would be ask the user for a backtrace.
It might point to the broken code. Also, we might ask for more
information about his system, for example JRE and JDBC version. It might
trigger a bell and point to another known bug. If he does not provide it
than we should close it as WORKSFORME.

> We shouldn't close Base-bugs which cant be confirmed because of special
> databases or special systems.

I agree that we should not close bugs just because they need special
equipment. Well, such bugs should not be in NEEDINFO state.

Best Regards,
Petr