[Libreoffice-qa] Stagnant NEEDINFO bugs

[Marc Paré]

Le 2013-01-27 17:10, bfo a écrit :
> Hi!
> My proposal:
>
> e) a reminder at major version + automated closing of bug report after first
> major.maintenance version if a reminder is last comment (which means no
> activity)
>
> This will give bugs cleaning every 6 months. Not a bad deal...
> Most of bugs in NEEDINFO state are dead ends. Reporters in general think
> that people who triage are LO experts in every way. A reminder text should
> convince them, that the easier STR the better. Even very complicated issue
> can be reproduced with a "download'n'run" test case attached . BTW: I really
> liked graphics made by one reporter in bug
> https://bugs.freedesktop.org/show_bug.cgi?id=51162.
> IMHO all this should include also UNCONFIRMED bugs (many are dead ends too).
> I see bug reporting in this project not like "file and forget" process.
> Reminder text should encourage the reporter to get involved a little bit
> more, as he is an expert about reported bug, at least confirming it with
> latest major version.
> Also having a subpage for dealing with UNCONFIRMED or NEEDINFO bugs in
> Bugzilla would make life easier.
> Such page is available for instance in bmo (bugzilla.mozilla.org).
> Link: https://bugzilla.mozilla.org/page.cgi?id=triage_reports.html.
> Source is available at:
> http://bzr.mozilla.org/bmo/4.0/annotate/head:/extensions/BMO/template/en/default/pages/triage_reports.html.tmpl
> In short (their implementation):
> - Show UNCONFIRMED bugs with: [Product] [Component]
> - Comment:
> -- where the last commenter: is the reporter, does not have canconfirm, is
> [set user]
> -- where the last comment is older than: 30/60/90 days, one year, the date
> [set date]
> I played with it for a while and it is very friendly, especially  for
> unexperienced Bugzilla users.
> In our version this should support UNCONFIRMED and NEEDINFO statuses and
> maybe reminder IDs, to browse the bugs before the next step (if one is
> concerned that important issues will be closed).
> It would be a great companion for triage marathons.
> Best regards.
> P.S.
> Everything has to be done to not repeat last incident with 3 or 4 messages
> added to selected issues.  This was PITA for everyone.
>
>

Well, you have some good comments, but could you please sign your 
messages with your name? For some of us who are on the list, we may not 
know who you are. I tried to find you name on your previous messages and 
on other lists and could not find it.

Sorry if you find this message rude, but it is customary to sign your 
name on your posts on the project.

Cheers,

Marc


-- 
Marc Paré
Marc at MarcPare.com
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