[Libreoffice-qa] Send Feedback...and BSA ideas
michael.meeks at suse.com
Sat Jul 20 01:35:55 PDT 2013
On Fri, 2013-07-19 at 23:48 +0200, Rob Snelders wrote:
> My little contribution.
Great to hear from you :-)
> I think we need _really need_ our own bugzilla so we can tweak that
> install that it suits us better. Then we can make the bugs less complex
> and use useful subcomponents.
Personally I love the scope the BSA provides for making the end-user
presented components arbitrarily better. I'd love to make it easier to
find the BSA, and point more people at it instead of bugzilla - which (I
agree) is uber-lame for new users. I'm personally surprised that only
30% (IIRC) of bugs come through the BSA - and I guess it'd be
interesting to work out what refererres the others come from so we can
One of the problems though IIRC was directing obvious support questions
away from bugzilla to reduce triage load.
Which makes me think: have we considered adding the initial feedback
page not as some intermediate page before the BSA - but as an initial
flow for the BSA itself ? :-) particularly if you don't have a bugzilla
account re-directing people to Ask / give an easy +1/-1 etc. ?
But of course this is not my world, so I'll butt out :-)
michael.meeks at suse.com <><, Pseudo Engineer, itinerant idiot
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