[Libreoffice-qa] Send Feedback...and BSA ideas

[Jonathan Aquilina]

I am not trying to hijack this thread. I was thinking also in conjunction
with an online version of the BSA is there something we can code into LO
which integrates with the BSA that way if people go to help and submit a
but a window pops up with version os etc and a text box to type in the
issue.


On Fri, Jul 19, 2013 at 11:51 PM, Rob Snelders <libreoffice at ertai.nl> wrote:

> Hi All,
>>
>> My little contribution.
>>
>> I think we are going the wrong way totally.
>>
>> When the dev-list found gerrit it wasn't quite what they wanted. But they
>> took it, tweaked it and are now using it, with great success (afaik). And
>> here we are trying to create something new that stands between what we have
>> as bugzilla and the ask-site. Why are we trying to take this hughe detour
>> to get what we want?
>>
>> I think we need _really need_ our own bugzilla so we can tweak that
>> install that it suits us better. Then we can make the bugs less complex and
>> use usefull subcomponents. But then we can also install plugins we think
>> are usefull. Tweaking bugzilla then so it comes really close with what we
>> need is better then. Yes this is a road that needs time invested. But that
>> is also needed for the other road.
>>
>> Just my €0,02
>>
>> --
>> Greetings,
>> Rob Snelders
>>
>>
>> On 16-07-13 00:33, Bjoern Michaelsen wrote:
>>
>>> Hi,
>>>
>>> On Mon, Jul 15, 2013 at 05:59:37PM -0400, Robinson Tryon wrote:
>>>
>>>> I did that and I was told to stop.
>>>>
>>>> One big problem with Ask admins reporting a bug for a user is that the
>>>> reporter is....the Ask admin. Do you run OSX 10.7? Do you run Windows
>>>> Vista?  I don't, so when a dev comes back and asks me for repro steps,
>>>> I have to shrug and say "Go talk to user XYZ on the Ask site".... and
>>>> as you said, the devs don't use the Ask site!
>>>>
>>> Yeah, its probably best to suggest users to file a bug and offer to help
>>> them
>>> along on #libreoffice-qa once the bug is triaged roughly. I dont think
>>> we need
>>> to bother with bugs as long as those are obviously not welltriaged.
>>>
>>>  Another problem is that if they haven't provided enough information,
>>>> we can't tag the question as "NEEDINFO" and let the Ask system pester
>>>> them for more information (although this would be a *great*
>>>> improvement that I'd like to see!)
>>>>
>>> THB, I did something similar with a question recently: Asked a long idle
>>> incomplete question if there is an update on the missing info and then
>>> closed
>>> it as "outdated" a few days later as there was no reply.
>>>
>>>  Many/most new users on the Ask site do not read old questions. Of the
>>>> small number that do, most of them either know how to file a bug or
>>>> learn very quickly. So I don't think that me filing bugs for people
>>>> will have much value in leading by example (but I could be wrong...).
>>>>
>>> Only file bugs for others when you can reproduce the bug. Otherwise
>>> guide them
>>> through filing their bug themselves. This also makes the motivation for a
>>> reproduction scenario clear to the other guy.
>>>
>>>> So: Give the people a smooth migration path towards bugzilla and allow
>>>>> them to
>>>>> test the waters on askbot, instead of a migration scenario that
>>>>> requires a
>>>>> sleep all-in learning curve, which will make a lot of them just turn
>>>>> away.
>>>>>
>>>> It's a novel idea, having people start on Askbot and then having them
>>>> learn how to use the bugtracker later, and it's not something I'm
>>>> entirely opposed to, but it's a very drastic change to how we've been
>>>> using FDO and the Ask site up until now.
>>>>
>>> Note that experienced users will should be encouraged to stay with fdo
>>> (and
>>> will likely do so all by themselves). So: If you now what bugzilla is,
>>> go with
>>> it, otherwise better stay with askbot. If you have "(experienced users:
>>> bugzilla)" behind on the feedback page, you can hopefully divide the
>>> stream at
>>> that point already successfull as those saying "oh, I know bugzilla"
>>> will go
>>> for it and those who do not will evade "(experienced users:
>>> UNKNOWN_THING)".
>>>
>>> Best,
>>>
>>> Bjoern
>>>
>>
>>
>
> --
> --
> Greetings,
> Rob Snelders
>
>
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-- 
Jonathan Aquilina
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