[Libreoffice-qa] Suggestion for the use of pre-written responses

[Jay Philips]

Hi All,

Over the months of doing triaging, i've found that the best means of
communicating with bug reporters is to have a set of pre-written
responses to suit various common situations like confirming a bug,
requesting a sample document, and asking for clear steps. These
responses are very handy for the initial comment between me and the bug
reporter, but do come in handy at other times as well, like requesting
they reset their profile or send in a screencast. These responses have a
simple and short format, similar to the below.

------------------

Hello [user's name],

Thank you for submitting the bug. I can confirm that the bug is
available in 4.2.7, 4.3.2 and master on Linux.

------------------

The primary message that i wanted to get across to the bug reporter is
that we are welcoming and appreciate the effort they made in reporting
the bug, as reporting a bug on BSA for the first time is a very length
procedure. Then a few days ago, I got CCed on the comment from bug 76825
(comment 7) from an unhappy bug reporter whose bug was simply set as a
duplicate without a response:

------------------

don't ever bother dropping someone a mail or anything ... (like hi,
thanks, we're already on it! - don't ever bother, really)
cause we are machines or what ... or cogs in a big machine .)
just go the beurocratic way, drop that person some cc :)

it took me 15 minutes to report this bug ...
i took it seriously, and i meant it ...
but i'm sure i'll never do that again

------------------

So i'd like to propose the creation a wiki page of pre-written responses
that we can all use. I have created the wiki page at <
https://wiki.documentfoundation.org/QA/BugTriage/Pre-Written_Responses >
and will be adding entries to it, though i have very little knowledge of
how best to format the page :D. Please add in your own collection of
responses if you have.

-- 
Regards,
Jay Philips