[Libreoffice-qa] [tdf-discuss] Intervention

[Joel Madero]

I also replied to this off list. We are consistent and that's good ;)
Ultimately, we're not going to change our workflow. It's up to a user to
report with clear steps and a simple test document - else it's just a
waste of our time. Glad we all think alike :-D


Best,
Joel

On 07/14/2014 05:38 PM, Jay Philips wrote:
> Hi All,
>
> I have found that asking for a document is the best way to get closest
> to what the user is experiencing and what they are writing the bug for.
> If they report the bug on windows, i load up windows to confirm it and
> then also check if its on linux as well. Sometimes the steps to
> reproduce are easy enough to follow, but not every one of us are experts
> in the bugs we triage, so having an example file to begin the process of
> triaging saves quite alot of time. Users i've been dealing with have
> been quite happy to provide an example file, while a very few have asked
> that the file be kept confidential. Here is an example bug with steps to
> reproduce i triaged today [81292].
>
> --------------------
>
> Problem description:
> I have a table first column alpha-numeric,crashes when sorting is ask.
> Steps to reproduce:
> 1. Load table,
> 2. select table
> 3. sort
>
> Current behavior: crash
>
> Expected behavior: alpha-numeric sorting
>
> --------------------
>
> From this example, should i waste time that i could be spending triaging
> other bugs to create a table full of values in order to sort the table.
> It could be possible that some small feature within the table he is
> sorting is causing the crash, that i could never reproduce because i
> dont have his file. In the user's most recent comment, he states that if
> he deletes the text from the last column, it wont crash. No way i could
> reproduce such a thing if i created an example file myself.
>
> I just submitted a bug today [81351] that crashes calc from as early as
> 3.6, simply by undo-ing a sort. It is possible that this may not have
> happened with another file, so i submitted the one i was working on, in
> order to speed up triaging and hopefully fixing. We have ~1k bugs to
> still triage and the quicker we are able to triage a bug, the faster we
> can confirm/close it and move on to the next one.
>
> Just my two cents. ;)
>
> Regards,
> Jay Philips
>
> On 07/15/2014 01:48 AM, bfoman wrote:
>> Hi!
>> From my experience asking for an example file is the best way to triage for
>> following reasons:
>> - saves time - you can download the attachment and check it in different
>> builds right away - important with current backlog in Unconfirmed bugs
>> - reproducible case - sometimes when you follow the STRs and create document
>> from scratch the bug can be gone.
>> Users' files can have their history - be created in different build, envs,
>> corrupted etc. So asking for a file is a best way to receive verified test
>> case.
>> - involve the reporter - some people tend to use Bugzilla as file and forget
>> system. Needinfo stats tell a story...
>> Bug reports with attachments are more interesting than those without them.
>> Some reporters do even screencasts or special STR graphics to help the
>> triagers. IMHO there is no need to panic that most triagers ask for them. 
>> Overall I think this is a good policy and reporters should be educated how
>> good bug report should look like. 
>> If a reporter cannot spend few minutes to attach a file or make a
>> confidential one into a public document (by search and replace strings - if
>> that makes bug still reproducible), then how can he demand a fix? This
>> cannot be made without a reproducible test case.
>> BTW: Mr Manciot is active in Wireshark Bugzilla, so should be accustomed
>> that good bug report needs attachment. LO needs users' files as much as
>> Wireshark example frame captures... 
>> Best regards.
>> P.S.
>> As for bugs closed as Invalid or Worksforme - there are defined QA documents
>> which describe how this process should look like. See
>> https://wiki.documentfoundation.org/QA/BugTriage or
>> https://wiki.documentfoundation.org/QA/BugReport. Most triagers respect
>> them, but those rules are, well, more guidance than a strict policy.
>> LibreOffice is powered by a team of volunteers, every bug is confirmed
>> (triaged) by human beings who mostly give their time for free. Some people
>> see things from different perspective and don't like to "babysit" stagnant
>> issues. 
>>
>>
>>
>>
>> --
>> View this message in context: http://nabble.documentfoundation.org/Re-tdf-discuss-Intervention-tp4115537p4115583.html
>> Sent from the QA mailing list archive at Nabble.com.
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