[Libreoffice-qa] What if a bug can not be reproduced with newer version?

[Joel Madero]

Hi Aleksandr,

What Bjoern said but keep in mind sometimes users aren't happy with
this. If a user is requesting a backport to a currently supported
version, it's up to QA to decide if it's worth the hassle of finding out
the commit that fixed it, poking the developer, and then getting them to
backport it (and of course they can always say no). So don't be offended
if you say "this works fine in 4.3.0.3 rc, you can expect to see a fix
in 4.3 release" and they come back with "this isn't acceptable, please
get the fix in 4.2." -- happens quite frequently.

Also when you close a bug as WORKSFORME always let the user know what
version it works in, suggest they confirm that it works (even in a
prerelease) and let them know if they can reproduce on that version or a
newer version to put the bug back into UNCONFIRMED (not REOPENED).

Thanks for your help!


Best,
Joel


On 07/21/2014 03:57 AM, Bjoern Michaelsen wrote:
> Hi,
>
> On Mon, Jul 21, 2014 at 02:14:52PM +0400, Aleksandr P wrote:
>> What is current QA-team position?
> If you know why this bug is fixed (as in a developer said: "this commit should
> fix that" or used the bug id in a commit message) its RESOLVED/FIXED. If you
> cannot reproduce the bug anymore but could do so in an earlier version and you
> have no insight on what fixed this, its WORKSFORME. If you cant reproduce it in
> a current release without knowing if it was reproducable in earlier releases,
> use NEEDINFO or INVALID as appropriate.
>
> Best,
>
> Bjoern
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