[Libreoffice-qa] Try not to reopen bugs when anything more than a trivial amount of time has passed

[Joel Madero]

Hi Caolan -

On 03/24/2015 04:36 AM, Caolán McNamara wrote:
> It generally doesn't make sense to reopen a bug after a few months has
> passed since it was closed.
I wonder if removing REOPENED all together is appropriate then - it
seems like it has no place outside of a very very narrow 30 day window.
I'm constantly being told it's being used wrong and having to adjust the
settings.
>
> a) The person its "assigned" to may have moved on, changed jobs, or died
> and so is not in a position to help anymore so the bug appears to
> "belong" to someone, but isn't really and anyone looking for bugs to fix
> will generally pass over it given that it seems to be assigned to
> someone already.
okay.
>
> b) Lots of bugs are superficially similar but different causes. I mean
> if a document X crashes in 4.1, then was fine for 4.2 and 4.3 and then
> crashes in 4.4, the odds that the exact problem fixed in 4.2 was
> re-introduced in 4.4 are very low vs that a new different problem was
> introduced.
>
> Better is to file a new bug with the exact means to reproduce, cc
> whoever fixed the similar previous problem and tag the bug as possibly
> related to the similar solved case.
Okay - so what should the actual REOPENED be used for (if anything)?
Should only developers use it? Since QA is using it wrong (I think you
referring to one I changed), users use it wrong all the time....just
curious what its purpose is.


Best,
Joel