[Libreoffice-ux-advise] [Bug 142830] Split the current "Help" menu into three separate top-level menus (instead of one) to separate help content, bug-reporting content, and 'about' content.

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=142830

--- Comment #15 from Max L. <mleonov at protonmail.ch> ---
(In reply to Mike Kaganski from comment #12)
> (In reply to Max L. from comment #11)
> > Your logic is flawed. I emailed info at documentfoundation.org who asked me to
> > put all my recommendations into Bugzilla, which I did. If I didn't bother to
> > waste my time to email info at documentfoundation.org and if they didn't bother
> > to waste their time to reply and refer me to Bugzilla, we wouldn't be having
> > this conversation here.
> 
> No. LibreOffice offers to provide feedback. That's OK, and if user does not
> find this option, they have other ways - like you did, or - unexpectedly -
> on home page. What you did shows that it's all working nicely.
> 
> > Moreover, expecting corporate openspace workers to have the knowledge of
> > Bugzilla and have the understanding, time, and will to register an account
> > in order to describe and file a bug report is every bit unrealistic.
> 
> 1. Corporate workers are better served by professional support [1] anyway.
You mean you expect corporate workers to open a ticket with their IT Support  
about a feature in LibreOffice? Any corporate worker I ever came across will do
two of three following things instead - either find a workaround to get their
job done on time (and the issue will never be reported to
documentfoundation.org) and trash LibreOffice to their teammates and/or trash
LibreOffice to their IT guys. Either way, MS Office will happily return with
their licenses when called upon.
I'd expect LibreOffice to take advantage of crowdsourcing its issues whenever
they may be detected, but if the majority of its users are not offered the UX
to easily make a difference then who cares.
> 2. A bug report without reporter having an account is a total nonsense. If
> you only filed something, and then we were unable to contact you, you would
> be unable to try to prove your PoV. Likewise, any bug report might need a
> clarification, and people ask *reporter* for the details - and not having an
> account would make most reports just junk. Note that simply using mail would
> not work, since many people would use "no spam" unread mail accounts for
> that.
But the bug reporting suggestion is described in a different bug:
https://bugs.documentfoundation.org/show_bug.cgi?id=142831
> [1] https://www.libreoffice.org/get-help/professional-support/

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