[Libreoffice] EasyHack: Improved bug filing form / flow

Daniel Neel dneelyep at gmail.com
Fri Feb 18 16:58:03 PST 2011

On Fri, Feb 18, 2011 at 2:11 AM, Jonathan Aquilina <eagles051387 at gmail.com>

> Daniel just a suggestion if its not already available in the current
> method.
> I am not sure if you have worked with launchpad the ubuntu bug tracker, but
> with it you have the ability to assign a bug to a team or user. Is that
> something that could be implemented so that users who are signed up to the
> bug tracker can file bug and assign themselves to the bug if they can fix
> it? That will help avoid duplication of work and allow others to work on
> other bugs :)

Hmm, I think something similar is implemented in Bugzilla, but I'm not sure
since I haven't really used it yet. There's an 'Assign To:' field that seems
to be enabled in all bug reports. I'm not sure if you can specify teams to
assign it to, or just individuals.

I looked this up a bit and it seems to be half-implemented on the current
bug reporting form. At
https://bugs.freedesktop.org/enter_bug.cgi?product=LibreOffice , click "Show
Advanced Fields". On some other projects on freedesktop bugzilla, when you
select an item in the "Component:" list, the "Assign To:" field changes to
the corresponding person/team. The LibreOffice bug reporting just defaults
to reporting all bugs to the libreoffice-bugs mailing list though. So I'm
thinking that the people who deal with triaging bugs would prefer to assign
all bugs to the same mailing list, rather than individual people/teams?

On Fri, Feb 18, 2011 at 4:00 AM, Jan Holesovsky <kendy at suse.cz> wrote:

> Cool, thank you a lot! :-)  One more request to the workflow; when it is
> a crasher, and on Linux, please ask (the similar way as you are asking
> about the document) to attach a backtrace that is to be obtained as
> described here:
> http://wiki.documentfoundation.org/BugReport#How_to_get_backtrace_.28on_Linux.29

Will get started on adding this and the tags now. I'm thinking a solution
would be to have a 'Submit' button at the bottom of this form, that when
clicked links to a new bug report on Bugzilla with some of the fields
pre-filled (tags, other things?).

I think it does not have to be exactly part of this page; I can imagine
> even some kind of www.libreoffice.org/report-bug which would do this
> pre-triage.  If we advertise it accordingly, most of the reports will go
> through that.

Good deal, that makes sense. After the work is finished I can look into
making either a dedicated page for the pre-triaging (maybe a sub-page of
http://www.libreoffice.org/get-involved/qa-testers/) or another page that
can be linked to. Either way, it should be possible to change the current
links for reporting bugs (on the website, wiki, etc) to link to the
pre-triaging page.

> I think for the beginning these can be just a text in the first comment
> that you'll generate for the bugreport; or Whiteboard tags.

Hmm...would Whiteboard tags be better here? I'm not really sure how they
work. I get the impression that they're tags which the bug reporter can make
up, rather than having to be pre-defined by an admin? If so this seems like
a good solution - would allow people to view a list of, say, all the crasher
bugs at once. Unless I'm understanding the idea incorrectly?
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