Localization issues related to telling users to update after submitting a crash report

Sophie gautier.sophie at gmail.com
Tue Apr 18 12:53:05 UTC 2017

Le 17/04/2017 à 00:47, Markus Mohrhard a écrit :
> Hey,
> so I have been looking into the crashreporter and we are still seeing a lot
> of crash reports for old versions. As we need to be able to deprecate the
> support for older builds at some point we need a way to notify users that
> reports for these versions are ignored and that they should use a newer
> version.
> An example for this would be reports for all 5.2.x with x < 6 that are
> still responsible for a huge part of the reports with 5.2.4 still around
> 50% of the reports.
> Doing this is theoretical trivial and I already have some patches that
> support this feature in future versions (sadly the 5.2.x versions have no
> way to show the string from the server). My problem is now whether we need
> to provide a localized version of this string. The string would come from
> the server which currently has no translation support. In theory we know
> the localization of the soffice instance that has submitted the crash
> report but I'd like avoid adding many localized strings to the crash
> reporter.
> Are there any objections against showing the generic update request instead
> of a localized one when someone uses an old version? If there are no
> objections I would implement this and try to get the necessary changes in
> 5.4 and 5.3.3.

I'm afraid it would be useless to show untranslated message, people
won't be able to understand that they need to upgrade. Mike proposal
would be a solution.
Sophie Gautier, administrative assistant
Tel: +33 683901545 | IRC: sophi on Freenode
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