<html> <head> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"> <style type="text/css" style="display:none;"> P {margin-top:0;margin-bottom:0;} </style> </head> <body dir="ltr"> <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);" class="elementToProof"> <div style="font-size: 12pt; margin: 0px; color: black; background-color: white;"> My name is Guilherme Claudino e Silva and I'm a Jr. Field Application Engineer at Toradex. I work mainly supporting our customers to develop their Linux Applications using our modules. I contact you because one of our customers is facing an error trying to use mmcli on our products and I couldn't find much information about this error on the internet. <br> </div> <div style="font-size: 12pt; margin: 0px; color: black; background-color: white;"> <br> </div> <div style="font-size: 12pt; margin: 0px; color: black; background-color: white;"> I've been told to ask this question on the modem manager mailing list. Is there a way to debug the following error? I tried even to enable more logging with mmcli -G DEBUG but without much success. <br> </div> <div style="font-size: 12pt; margin: 0px; color: black; background-color: white;"> <br> <div style="margin:0px">$ mmcli -m 0 --simple-connect="apn=live.vodafone.com,pin=0000"</div> error: couldn't connect the modem: 'GDBus.Error:org.freedesktop.ModemManager1.Error.MobileEquipment.Unknown: "SM deactivation", 0, "No cause information available"'<br> <br> The modem seems available and enabled (mmcli -m 0 -e), the SIM Card unlocked and we even tested multiple APN's. The modem also seems to work well on other computers. It's a Huawei MU736. Here is the thread in case you want to see a bit more of what has been tested: <a href="https://community.toradex.com/t/modemmanager-on-torizon/17166/10" target="_blank" rel="noopener noreferrer" data-auth="NotApplicable" data-linkindex="0" style="margin:0px">https://community.toradex.com/t/modemmanager-on-torizon/17166/10</a><br> <div style="margin:0px"></div> <br> <br> Thanks a lot for your attention and time. <br> <br> Best regards,<br> Guilherme</div> <br> </div> <!doctype html> <title>Untitled Document</title> <br> <table border="0" cellpadding="0" cellspacing="0" width="600px" style="border-top:1px solid #e7e7e7;width:600px;"> <tbody> <tr> <td style="padding:10px 0;"> <table border="0" cellpadding="0" cellspacing="0"> <tbody> <tr> <td style="border-right:2px solid #96c837;padding-right:10px;width:25%" valign="top"> <a href="https://www.toradex.com/" style="border:none;"><img style="border:none;" src="https://docs.toradex.com/101625-toradex-logo-for-email-signature.png" alt="Toradex Logo"> </a></td> <td style="padding-left:10px;"><span style="font-size:9pt;color:#00508c;font-family:Arial;"><strong>Embedded Computing <br> Made Easy</strong></span> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <table border="0" cellpadding="0" cellspacing="0" width="600px" style="width:600px;"> <tbody> <tr> <td style="padding:3px 10px;background-color:#f1f1f1;"><font face="Arial"><span style="font-size:9pt;"><b><a href="https://www.toradex.com/how-to-choose-system-computer-on-module-partner" style="color: #00508c">Choose Us</a> | <a href="https://www.toradex.com/products" style="color: #00508c">Products</a> | <a href="https://developer.toradex.com/" style="color: #00508c"> Developer Center</a> | <a href="https://community.toradex.com/" style="color: #00508c"> Community</a> | <a href="https://careers.toradex.com/" style="color: #00508c">Careers</a> </b></span></font></td> </tr> </tbody> </table> <br> <font face="Arial" color="#333333"><b><span><a style="color: #00508c; font-size:9pt;text-decoration: underline;" href="https://www.toradex.com/events">Meet our engineers at:</a></span><br> <span style="font-size:8pt;">- NXP Technology Days 2022 | Irvine, CA, United States | June 30, 2022<br> - IoT Tech Expo 2022 | RAI, Amsterdam, Europe | September 20-21, 2022 </span></b></font> </body> </html>