<html> <head> <meta http-equiv="Content-Type" content="text/html; charset=Windows-1252"> <style type="text/css" style="display:none;"> P {margin-top:0;margin-bottom:0;} </style> </head> <body dir="ltr"> <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);"> Hi Aleksander, <br> <br> Thank you very much for the help. The customer added a few new logs after your answer and I'm putting the file here for the ones interested in this topic to see what is happening without the need to go to the Forum. There are a few error codes 100 after they activated the debug logs such as the following passages:<br> ModemManager[260556]: <debug> [1656589406.833614] (ttyUSB1): <-- '<CR><LF>+CME ERROR: 100<CR><LF>' <div>ModemManager[260556]: <debug> [1656589406.833856] Got failure code 100: Unknown error</div> <div>ModemManager[260556]: <debug> [1656589406.834053] (ttyUSB1): --> 'AT^TIME<CR>'</div> <div>ModemManager[260556]: <debug> [1656589406.846416] (ttyUSB1): <-- '<CR><LF>+CME ERROR: 100<CR><LF>'</div> <div>ModemManager[260556]: <debug> [1656589406.846682] Got failure code 100: Unknown error</div> <div>ModemManager[260556]: <debug> [1656589406.846819] Couldn't initialize interface: 'Time not supported'</div> <div>ModemManager[260556]: <debug> [1656589406.847270] (ttyUSB1) device open count is 3 (open)</div> <div>ModemManager[260556]: <debug> [1656589406.847447] (ttyUSB1) device open count is 2 (close)</div> <div>ModemManager[260556]: <debug> [1656589406.847551] (ttyUSB1): --> 'AT^HCSQ?<CR>'</div> <div>ModemManager[260556]: <debug> [1656589406.861185] (ttyUSB1): <-- '<CR><LF>+CME ERROR: 100<CR><LF>'</div> ModemManager[260556]: <debug> [1656589406.861460] Got failure code 100: Unknown error<br> <br> Best regards,<br> Guilherme</div> <div id="appendonsend"></div> <hr style="display:inline-block;width:98%" tabindex="-1"> <div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>De:</b> Aleksander Morgado <aleksander@aleksander.es><br> <b>Enviado:</b> quinta-feira, 30 de junho de 2022 06:55<br> <b>Para:</b> Guilherme Claudino e Silva <guilherme.silva@toradex.com><br> <b>Cc:</b> modemmanager-devel@lists.freedesktop.org <modemmanager-devel@lists.freedesktop.org><br> <b>Assunto:</b> Re: ModemManager Debugging</font> <div> </div> </div> <div>This message originated from outside your organization<br> <br> Hey,<br> <br> > I've been told to ask this question on the modem manager mailing list. Is there a way to debug the following error? I tried even to enable more logging with mmcli -G DEBUG but without much success.<br> ><br> > $ mmcli -m 0 --simple-connect="apn=live.vodafone.com,pin=0000"<br> > error: couldn't connect the modem: 'GDBus.Error:org.freedesktop.ModemManager1.Error.MobileEquipment.Unknown: "SM deactivation", 0, "No cause information available"'<br> ><br> <br> If I’m not mistaken that output will come from +CEER, and it just says<br> the module was deactivated normally.<br> <br> I wonder if we’re breaking the connection attempt at a stage that<br> would not require running +CEER at all. The requested debug logs would<br> help to know that.<br> <br> > The modem seems available and enabled (mmcli -m 0 -e), the SIM Card unlocked and we even tested multiple APN's. The modem also seems to work well on other computers. It's a Huawei MU736. Here is the thread in case you want to see a bit more of what has been tested: <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fprotect-de.mimecast.com%2Fs%2FjKC8CVvwXQSx1Kguyn5Fg%3Fdomain%3Dcommunity.toradex.com&data=05%7C01%7Cguilherme.silva%40toradex.com%7Cccd099f0eaa3487283a008da5a7ebb99%7Cd99958660d9b42518315093f062abab4%7C1%7C0%7C637921797598627157%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Y%2Fxld7OoANQhkbE%2FYcMQDczQooXcPsCo4ypaPaF%2B6yM%3D&reserved=0" originalsrc="https://protect-de.mimecast.com/s/jKC8CVvwXQSx1Kguyn5Fg?domain=community.toradex.com" shash="TQL1XFNg0co6FIly0CFHDuWjN6QKAiUECoN2+/tMxKYg1jGBND00dO76zJ/mB6zNkR2cJlyvHbMsvAbGZT2WMGbvA6y76kLxBQ5ZKYJo8ZxVF2N5mrTuhe0bmSOZCQ7y8G61IVfIv9VDCNLtXhOJeOxAA4tCyUgPQxL8g9JXhEA="> https://community.toradex.com/t/modemmanager-on-torizon/17166/10</a><br> ><br> <br> I've replied in the forum as well.<br> <br> -- <br> Aleksander<br> <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fprotect-de.mimecast.com%2Fs%2FeSydCWPxYqi5vYDhnRez1%3Fdomain%3Daleksander.es&data=05%7C01%7Cguilherme.silva%40toradex.com%7Cccd099f0eaa3487283a008da5a7ebb99%7Cd99958660d9b42518315093f062abab4%7C1%7C0%7C637921797598627157%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=bvYCCRnQU3HaMTmD6qhejSTWwcXgSl06XxInrNEs%2BSg%3D&reserved=0" originalsrc="https://protect-de.mimecast.com/s/eSydCWPxYqi5vYDhnRez1?domain=aleksander.es" shash="QWOIW6DNbNdO+jOOlMhEBydJkZHTW/117Utej3IbRMsfDFhDQoRzLmXs8kCSTXjd/IeCYb8J83IkEymPSZzN5yIPLghFKwcwB7Y+MuzM450imv+PVQVM7mmlRu5M3J3vonezV58pYGLZ9NWf+HVwytG/1VstV4iKzchIolY+U0I=">https://aleksander.es</a><br> </div> </body> </html>