<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:"Segoe UI";
panose-1:2 11 5 2 4 2 4 2 2 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
mso-ligatures:standardcontextual;
mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-GB" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
<p class="msipheaderfdd8995b" align="Left" style="margin:0"><span style="font-size:8.0pt;font-family:Arial;color:#000000">Classification: Confidential</span></p>
<br>
<div class="WordSection1">
<p class="MsoNormal">When installing the SAP Cloud Connector, I am getting the following errors. The installation is being performed by the user root as instructed.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><servername>:/opt/sap/scc # journalctl -xeu scc_daemon.service<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:41:35 <servername> scc_daemon[5574]: scc_Daemon start failed, see logfile: /opt/sap/scc/scc_daemon.log<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:41:35 <servername> systemd[1]: scc_daemon.service: Control process exited, code=exited, status=1/FAILURE<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Subject: Unit process exited<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Defined-By: systemd<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Support:
<a href="https://lists.freedesktop.org/mailman/listinfo/systemd-devel">https://lists.freedesktop.org/mailman/listinfo/systemd-devel</a><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> An ExecStart= process belonging to unit scc_daemon.service has exited.<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> The process' exit code is 'exited' and its exit status is 1.<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:41:35 <servername> systemd[1]: scc_daemon.service: Failed with result 'exit-code'.<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Subject: Unit failed<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Defined-By: systemd<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Support:
<a href="https://lists.freedesktop.org/mailman/listinfo/systemd-devel">https://lists.freedesktop.org/mailman/listinfo/systemd-devel</a><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> The unit scc_daemon.service has entered the 'failed' state with result 'exit-code'.<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:41:35 <servername> systemd[1]: scc_daemon.service: Unit process 5657 (su) remains running after unit stopped.<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:41:35 <servername> systemd[1]: Failed to start LSB: LJS Daemon.<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Subject: A start job for unit scc_daemon.service has failed<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Defined-By: systemd<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Support:
<a href="https://lists.freedesktop.org/mailman/listinfo/systemd-devel">https://lists.freedesktop.org/mailman/listinfo/systemd-devel</a><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> A start job for unit scc_daemon.service has finished with a failure.<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> The job identifier is 2958 and the job result is failed.<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:16 <servername> systemd[1]: Starting LSB: LJS Daemon...<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Subject: A start job for unit scc_daemon.service has begun execution<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Defined-By: systemd<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Support:
<a href="https://lists.freedesktop.org/mailman/listinfo/systemd-devel">https://lists.freedesktop.org/mailman/listinfo/systemd-devel</a><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> A start job for unit scc_daemon.service has begun execution.<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> The job identifier is 3575.<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:16 <servername> scc_daemon[6005]: Starting scc_Daemon<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:16 <servername> su[6088]: gkr-pam: couldn't get the password from user: Conversation error<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:16 <servername> su[6088]: pam_unix(su:auth): auth could not identify password for [sccadmin]<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:16 <servername> su[6088]: pam_sss(su:auth): authentication failure; logname= uid=0 euid=0 tty= ruser=root rhost= user=sccadmin<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:16 <servername> su[6088]: pam_sss(su:auth): received for user sccadmin: 10 (User not known to the underlying authentication module)<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:16 <servername> su[6088]: FAILED SU (to sccadmin) root on none<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:17 <servername> scc_daemon[6005]: scc_Daemon start failed, see logfile: /opt/sap/scc/scc_daemon.log<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:17 <servername> systemd[1]: scc_daemon.service: Control process exited, code=exited, status=1/FAILURE<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Subject: Unit process exited<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Defined-By: systemd<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Support:
<a href="https://lists.freedesktop.org/mailman/listinfo/systemd-devel">https://lists.freedesktop.org/mailman/listinfo/systemd-devel</a><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> An ExecStart= process belonging to unit scc_daemon.service has exited.<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> The process' exit code is 'exited' and its exit status is 1.<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:17 <servername> systemd[1]: scc_daemon.service: Failed with result 'exit-code'.<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Subject: Unit failed<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Defined-By: systemd<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Support:
<a href="https://lists.freedesktop.org/mailman/listinfo/systemd-devel">https://lists.freedesktop.org/mailman/listinfo/systemd-devel</a><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> The unit scc_daemon.service has entered the 'failed' state with result 'exit-code'.<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:17 <servername> systemd[1]: scc_daemon.service: Unit process 6088 (su) remains running after unit stopped.<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:17 <servername> systemd[1]: Failed to start LSB: LJS Daemon.<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Subject: A start job for unit scc_daemon.service has failed<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Defined-By: systemd<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> Support:
<a href="https://lists.freedesktop.org/mailman/listinfo/systemd-devel">https://lists.freedesktop.org/mailman/listinfo/systemd-devel</a><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> A start job for unit scc_daemon.service has finished with a failure.<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">░░</span> The job identifier is 3575 and the job result is failed.<o:p></o:p></p>
<p class="MsoNormal">lines 91-152/152 (END)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><server>s:/opt/sap/scc # systemctl status scc_daemon.service<o:p></o:p></p>
<p class="MsoNormal">× scc_daemon.service - LSB: LJS Daemon<o:p></o:p></p>
<p class="MsoNormal"> Loaded: loaded (/etc/init.d/scc_daemon; generated)<o:p></o:p></p>
<p class="MsoNormal"> Active: failed (Result: exit-code) since Thu 2023-08-24 13:55:17 BST; 10min ago<o:p></o:p></p>
<p class="MsoNormal"> Docs: man:systemd-sysv-generator(8)<o:p></o:p></p>
<p class="MsoNormal"> Process: 6005 ExecStart=/etc/init.d/scc_daemon start (code=exited, status=1/FAILURE)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Aug 24 13:55:16 <servername> su[6088]: gkr-pam: couldn't get the password from user: Conversation error<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:16 <servername> su[6088]: pam_unix(su:auth): auth could not identify password for [sccadmin]<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:16 <servername> su[6088]: pam_sss(su:auth): authentication failure; logname= uid=0 euid=0 tty= ruser=root rhost= user=sccadmin<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:16 <servername> su[6088]: pam_sss(su:auth): received for user sccadmin: 10 (User not known to the underlying authentication module)<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:16 <servername> su[6088]: FAILED SU (to sccadmin) root on none<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:17 <servername> scc_daemon[6005]: scc_Daemon start failed, see logfile: /opt/sap/scc/scc_daemon.log<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:17 <servername> systemd[1]: scc_daemon.service: Control process exited, code=exited, status=1/FAILURE<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:17 <servername> systemd[1]: scc_daemon.service: Failed with result 'exit-code'.<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:17 <servername> systemd[1]: scc_daemon.service: Unit process 6088 (su) remains running after unit stopped.<o:p></o:p></p>
<p class="MsoNormal">Aug 24 13:55:17 <servername> systemd[1]: Failed to start LSB: LJS Daemon.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Log File: /opt/sap/scc/scc_daemon.log = Empty:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><servername>:/opt/sap/scc # ls -ltr *.log<o:p></o:p></p>
<p class="MsoNormal">-rw-rw-r-- 1 sccadmin sccgroup 0 Aug 24 13:55 scc_daemon.log<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Can any assistance be offered?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-ligatures:none;mso-fareast-language:EN-GB">Paul Maber | Snr. Technical/Security Consultant |North, Energy and Utilities BU<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none;mso-fareast-language:EN-GB">Financial Services, Digital, IP & Alliances | CGI<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424;background:white;mso-ligatures:none;mso-fareast-language:EN-GB">Waterton Industrial Estate, Moor Rd, Bridgend CF31 3TR</span><span style="mso-ligatures:none;mso-fareast-language:EN-GB">
| United Kingdom.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none;mso-fareast-language:EN-GB"><a href="mailto:Paul.maber@cgi.com">Paul.maber@cgi.com</a> |
<a href="http://www.cgi-group.com/">www.CGI-group.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#C00000;mso-fareast-language:EN-GB">Now available, the fifth in our highly successful “For Dummies” series – “GB Electricity Industry for Dummies”. Register for your copy
</span></i><span style="color:#1F497D;mso-fareast-language:EN-GB"><a href="http://www.cgi-group.co.uk/GBEIforDummies"><i><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#C00000">here</span></i></a></span><i><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#C00000;mso-fareast-language:EN-GB">.<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="color:#7030A0;mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:red;mso-fareast-language:EN-GB">Upcoming Holiday: August - 4th, 11th, 18th, 25th and 30<sup>th</sup> October to 8<sup>th</sup> November<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;line-height:115%"><b><span style="color:red;mso-fareast-language:EN-GB"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;line-height:115%"><span lang="PT-BR" style="font-size:7.5pt;line-height:115%;font-family:"Verdana",sans-serif;color:gray;mso-fareast-language:EN-GB">CGI IT UK Ltd’s registered office address: 14th Floor, 20 Fenchurch
Street, London EC3M 3BY, United Kingdom<br>
Registered in England and Wales - Number 2843595 <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-GB">CONFIDENTIALITY NOTICE: Proprietary/Confidential Information belonging to CGI Group Inc. and its affiliates may be contained
in this message. If you are not a recipient indicated or intended in this message (or responsible for delivery of this message to such person), or you think for any reason that this message may have been addressed to you in error, you may not use or copy or
deliver this message to anyone else. In such case, you should destroy this message and are asked to notify the sender by reply e-mail</span><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none;mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none;mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>