[Bug 52383] Empathy on ubuntu 12.04, some MSN users cannot see me online at all, one way conversations

[bugzilla-daemon at freedesktop.org]

https://bugs.freedesktop.org/show_bug.cgi?id=52383

--- Comment #2 from Simon McVittie <simon.mcvittie at collabora.co.uk> 2012-07-23 10:23:20 PDT ---
(In reply to comment #0)
> I am unable to communicate with some MSN users.

>From your Haze debug log, I infer that you're actually using telepathy-haze.
Accounts set up via Empathy's Accounts window will use Haze.

If you set up the same account in Pidgin, does that work? (Pidgin and Haze both
use libpurple behind the scenes, so that will tell us whether the bug is in
libpurple or telepathy-haze).

> They constantly see me as
> offline despite being online and chatting to user users.

MSN's "server" is really a large cluster of servers with several different
functions, so this probably means Haze is communicating correctly with the
switchboard (chat) servers, but something has gone wrong between Haze and the
presence server(s).

> Since MSN is now
> using open standards it's time for these bugs to be squashed.

That's great in theory, but unfortunately doesn't work so well in practice...

If you set up an equivalent MSN account via gnome-online-accounts, you'll be
using MSN's XMPP bridge via telepathy-gabble. However, MSN's XMPP bridge is a
pretty weird implementation of XMPP, so what that often means in practice is
that you get *different* bugs (some of which are the server's fault, and
difficult to work around in Gabble).

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