About Bugs Reports

[Donnie Berkholz]

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Lin Tse Hsu wrote:
> Sorry, Ilyas.  The response to bugs reported by people
> not "in the circle" really sucks.  That's fine for a
> closely controlled project, but I think that the
> Fedora team really did the open source community a
> disservice by forcing us onto xorg before its time. 
> After the project gains some maturity, you should see
> better response to "customer issues" rather than
> "developer issues".
> 
> For now, you should get yourself another box, telnet
> in, and follow the crash debugging protocol laid out
> in the archives.

Perhaps you'd be interested in Eric Raymond's essay, "The Cathedral and
the Bazaar" -- particularly
http://www.catb.org/~esr/writings/cathedral-bazaar/cathedral-bazaar/ar01s03.html
and
http://www.catb.org/~esr/writings/cathedral-bazaar/cathedral-bazaar/ar01s05.html.

The basic argument is that in open-source development, the users are a
critical piece of the puzzle.

Thanks,
Donnie
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