Documentation?

[Daniel Stone]

Hi,

On Wed, Apr 08, 2009 at 10:54:06PM +0200, Olivier Galibert wrote:
> On Wed, Apr 08, 2009 at 10:36:13PM +0200, Stephane Marchesin wrote:
> > I agree with you. If you're too lazy and do not have enough dedication
> > to create an account on our bugzilla to file a proper bug report,
> > you're probably not going to follow-up when we send patches/fixes your
> > way. So I say yes, please stay out of the bugzilla.
> 
> A registration with a confirmation email is a barrier to entry.
> Finding the correct bugzilla is the first barrier, the registration
> with its random time delay is the second, the bugzilla interface with
> its bazillon of knobs is the third.  You seem to think adding these
> hoops increases the quality of the bug reporting compared to the old
> times method of firing an email to a mailing-list.  I'm curious
> whether you have any serious study proving it one way or another.

It is a barrier to entry, but it means that we have something
searchable, and we can track the status, etc.  Some components are
better at dealing with bugs than others, of course, but it means all the
bugs don't get lost forever among general traffic.  They might still be
ignored, but that's not the same as lost. ;)

Cheers,
Daniel
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