[Libreoffice-qa] Streamlining & Improving Triage Efforts

[Joel Madero]

Hey Pedro,

>
> How many bugs are added daily? How many people are available to triage bugs
> on a daily basis? Is this realistic?
>
>
It's becoming more realistic every week. This is a long term goal that
keeps us moving forward. It's really hard to determine how many bugs are
reported daily (in February for instance over 1,000 bugs were reported but
our UNCONFIRMED count didn't jump by much because were working hard to keep
it down) this is vs. March which had a lower number as bugs against 4
peaked in February (good thing for us).

Actively triaging I would say between 5-10 (again hard to tell) but I would
say at least 5 people very very involved, then another few "pretty
involved" and a few that just do some when they have time.

I actively recruit in user list quite often, yesterday we had a new user
jump into the QA channel and say they were reading triage documentation and
would be getting involved.

It is precisely because of this (the goal not being attainable yet) that we
need to prioritize triaging activities to avoid disasters.

>
> jmadero wrote
> > Same rationale as above but version 4 – slightly lower priority since
> > version 3 is still officially recommended
>
> Really? I would never guess that...
> http://www.libreoffice.org/



Hm, but if you read press releases by LibreOffice they recommend for
businesses and what not to stick with 3.6 still (as far as I can recall).



> If version 3 is recommended :) then it would make sense to switch
> priorities
> 5 and 6
>

I thought this as well at first but then I thought that:
a) the list is more manageable (version 4)
b) for morale reasons having a slightly less list would be good (vs.
looking at a list of over >500 bugs)
c) most of the bugs reported against 4 are actually from 3 so they still
get taken care of
d) most new bugs reported are coming in against 4 because users are using 4
and didn't test against 3 (similar to c)
e) already the old bugs have been sitting a long time, for new reporters
having their bugs triaged immediately gives users a great experience - I
have personally received at least 5 emails that said "THANK YOU FOR WORKING
SO FAST!" or some such thing.

 Most of these are similar (maybe identical ;)) But this was my rationale.


Best,
Joel
-- 
*Joel Madero*
LibreOffice QA Volunteer
jmadero.dev at gmail.com
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