[Libreoffice-ux-advise] [Bug 156918] "Autofit text" is ambiguous + users expect both interpretations on the context menu

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=156918

--- Comment #8 from V Stuart Foote <vsfoote at libreoffice.org> ---
(In reply to Eyal Rozenberg from comment #7)
> (In reply to V Stuart Foote from comment #4)
> > This is a RTM issue
> 
> There is no such thing as a RTM issue regarding the UI. If you need to read
> the  manual to understand anything, then the UI is buggy in terms of
> usability.
> 
> > users should
> 
> Actually, they shouldn't. The manual is a convenience feature for people who
> like to learn how to use an application that way. 
> 
> There are exceptions, I suppose, like super-complex / heavily-configurable
> features - where perhaps you really must have the user read the manual. But
> that's not the general case and not the case here.
> 
> Also, the users don't read the manual, and won't. (And I make it a point not
> to bias my QA work by whatever the manual says.)

Sorry but that is absolute nonsense! Functional software is by its nature *NOT*
self documenting. Users must RTM!

Which is why the project makes considerable effort to document use, and
provides localized Help builds online, and installed.  

We can only do so much with UI hints and reasonable UX considerations--but we
absolutely must insist that users RTM and continue to author comprehensive user
manuals and localized Help.

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