No Connection After Upgrade to

Adam Sherman adam at sherman.ca
Wed Mar 22 14:49:28 UTC 2017 

I just upgraded using the Debian packages for Xenial, but I can no
longer connect.

What information should I provide to narrow down this issue?

The mmcli output:


/org/freedesktop/ModemManager1/Modem/0 (device id
'7d032dc40293f45025d334c77b9d4b1a3359ebfc')
  -------------------------
  Hardware |   manufacturer: 'Sierra Wireless, Incorporated'
           |          model: 'MC7700'
           |       revision: 'SWI9200X_01.00.03.01AP R2748
CARMD-EN-10526 2011/07/25 19:31:25'
           |      supported: 'gsm-umts
           |                  lte
           |                  gsm-umts, lte'
           |        current: 'gsm-umts, lte'
           |   equipment id: '013109000075527'
  -------------------------
  System   |         device: '/sys/devices/pci0000:00/0000:00:14.0/usb3/3-4'
           |        drivers: 'qcserial, qmi_wwan'
           |         plugin: 'Generic'
           |   primary port: 'cdc-wdm0'
           |          ports: 'ttyUSB0 (unknown), ttyUSB1 (unknown),
ttyUSB2 (unknown), cdc-wdm0 (qmi), wwp0s20u4i8 (net)'
  -------------------------
  Numbers  |           own : 'unknown'
  -------------------------
  Status   |           lock: 'sim-pin2'
           | unlock retries: 'sim-pin (5), sim-pin2 (5), sim-puk (10),
sim-puk2 (10)'
           |          state: 'registered'
           |    power state: 'on'
           |    access tech: 'lte'
           | signal quality: '99' (recent)
  -------------------------
  Modes    |      supported: 'allowed: 2g, 3g, 4g; preferred: none'
           |        current: 'allowed: 2g, 3g, 4g; preferred: none'
  -------------------------
  Bands    |      supported: 'dcs, egsm, pcs, g850, u2100, u1900, u800,
u850'
           |        current: 'dcs, egsm, pcs, g850, u2100, u1900, u800,
u850'
  -------------------------
  IP       |      supported: 'ipv4, ipv6, ipv4v6'
  -------------------------
  3GPP     |           imei: '013109000075527'
           |  enabled locks: 'none'
           |    operator id: '302720'
           |  operator name: 'Rogers'
           |   subscription: 'unknown'
           |   registration: 'home'
  -------------------------
  SIM      |           path: '/org/freedesktop/ModemManager1/SIM/0'

  -------------------------
  Bearers  |          paths: '/org/freedesktop/ModemManager1/Bearer/26'



Here is some of the log:

Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.3490]
policy: auto-activating connection 'Fido'
Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.3505]
device (cdc-wdm0): Activation: starting connection 'Fido'
(5794a373-c4ae-413f-84d3-f4e9856c4257)
Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.3508]
device (cdc-wdm0): state change: disconnected -> prepare (reason 'none')
[30 40 0]
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect started...
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(4/8): Wait to get fully enabled
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(5/8): Register
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(6/8): Bearer
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(7/8): Connect
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (registered ->
connecting)
Mar 22 10:46:00 sheet ModemManager[934]: <info>  error: couldn't start
network: QMI protocol error (79): 'PolicyMismatch'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  error: couldn't start
network: QMI protocol error (14): 'CallFailed'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  call end reason (1):
'generic-unspecified'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  verbose call end reason
(2,204): [internal] unknown-cause
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (connecting ->
registered)
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect started...
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(4/8): Wait to get fully enabled
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(5/8): Register
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(6/8): Bearer
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(7/8): Connect
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (registered ->
connecting)
Mar 22 10:46:00 sheet ModemManager[934]: <info>  error: couldn't start
network: QMI protocol error (79): 'PolicyMismatch'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (connecting ->
registered)
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect started...
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(4/8): Wait to get fully enabled
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(5/8): Register
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(6/8): Bearer
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(7/8): Connect
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (registered ->
connecting)
Mar 22 10:46:00 sheet ModemManager[934]: <info>  error: couldn't start
network: QMI protocol error (14): 'CallFailed'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  call end reason (1):
'generic-unspecified'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  verbose call end reason
(2,204): [internal] unknown-cause
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (connecting ->
registered)
Mar 22 10:46:00 sheet NetworkManager[1039]: <warn>  [1490193960.4368]
(cdc-wdm0): failed to connect modem: QMI protocol error (79):
'PolicyMismatch'
Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.4368]
device (cdc-wdm0): state change: prepare -> failed (reason 'unknown')
[40 120 1]
Mar 22 10:46:00 sheet NetworkManager[1039]: <warn>  [1490193960.4378]
device (cdc-wdm0): Activation: failed for connection 'Fido'
Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.4388]
device (cdc-wdm0): state change: failed -> disconnected (reason 'none')
[120 30 0]
Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.4401]
policy: auto-activating connection 'Fido'
Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.4414]
device (cdc-wdm0): Activation: starting connection 'Fido'
(5794a373-c4ae-413f-84d3-f4e9856c4257)
Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.4416]
device (cdc-wdm0): state change: disconnected -> prepare (reason 'none')
[30 40 0]
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect started...
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(4/8): Wait to get fully enabled
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(5/8): Register
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(6/8): Bearer
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(7/8): Connect
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (registered ->
connecting)
Mar 22 10:46:00 sheet ModemManager[934]: <info>  error: couldn't start
network: QMI protocol error (79): 'PolicyMismatch'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  error: couldn't start
network: QMI protocol error (14): 'CallFailed'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  call end reason (1):
'generic-unspecified'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  verbose call end reason
(2,204): [internal] unknown-cause
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (connecting ->
registered)
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect started...
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(4/8): Wait to get fully enabled
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(5/8): Register
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(6/8): Bearer
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(7/8): Connect
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (registered ->
connecting)
Mar 22 10:46:00 sheet ModemManager[934]: <info>  error: couldn't start
network: QMI protocol error (79): 'PolicyMismatch'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (connecting ->
registered)
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect started...
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(4/8): Wait to get fully enabled
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(5/8): Register
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(6/8): Bearer
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(7/8): Connect
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (registered ->
connecting)
Mar 22 10:46:00 sheet ModemManager[934]: <info>  error: couldn't start
network: QMI protocol error (14): 'CallFailed'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  call end reason (1):
'generic-unspecified'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  verbose call end reason
(2,204): [internal] unknown-cause
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (connecting ->
registered)
Mar 22 10:46:00 sheet NetworkManager[1039]: <warn>  [1490193960.5189]
(cdc-wdm0): failed to connect modem: QMI protocol error (79):
'PolicyMismatch'
Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.5189]
device (cdc-wdm0): state change: prepare -> failed (reason 'unknown')
[40 120 1]
Mar 22 10:46:00 sheet NetworkManager[1039]: <warn>  [1490193960.5197]
device (cdc-wdm0): Activation: failed for connection 'Fido'
Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.5203]
device (cdc-wdm0): state change: failed -> disconnected (reason 'none')
[120 30 0]
Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.5211]
policy: auto-activating connection 'Fido'
Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.5223]
device (cdc-wdm0): Activation: starting connection 'Fido'
(5794a373-c4ae-413f-84d3-f4e9856c4257)
Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.5225]
device (cdc-wdm0): state change: disconnected -> prepare (reason 'none')
[30 40 0]
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect started...
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(4/8): Wait to get fully enabled
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(5/8): Register
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(6/8): Bearer
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(7/8): Connect
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (registered ->
connecting)
Mar 22 10:46:00 sheet ModemManager[934]: <info>  error: couldn't start
network: QMI protocol error (79): 'PolicyMismatch'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  error: couldn't start
network: QMI protocol error (14): 'CallFailed'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  call end reason (1):
'generic-unspecified'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  verbose call end reason
(2,204): [internal] unknown-cause
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (connecting ->
registered)
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect started...
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(4/8): Wait to get fully enabled
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(5/8): Register
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(6/8): Bearer
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(7/8): Connect
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (registered ->
connecting)
Mar 22 10:46:00 sheet ModemManager[934]: <info>  error: couldn't start
network: QMI protocol error (79): 'PolicyMismatch'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (connecting ->
registered)
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect started...
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(4/8): Wait to get fully enabled
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(5/8): Register
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(6/8): Bearer
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(7/8): Connect
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (registered ->
connecting)
Mar 22 10:46:00 sheet ModemManager[934]: <info>  error: couldn't start
network: QMI protocol error (14): 'CallFailed'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  call end reason (1):
'generic-unspecified'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  verbose call end reason
(2,204): [internal] unknown-cause
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (connecting ->
registered)
Mar 22 10:46:00 sheet NetworkManager[1039]: <warn>  [1490193960.5965]
(cdc-wdm0): failed to connect modem: QMI protocol error (79):
'PolicyMismatch'
Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.5965]
device (cdc-wdm0): state change: prepare -> failed (reason 'unknown')
[40 120 1]
Mar 22 10:46:00 sheet NetworkManager[1039]: <warn>  [1490193960.5969]
device (cdc-wdm0): Activation: failed for connection 'Fido'
Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.5974]
device (cdc-wdm0): state change: failed -> disconnected (reason 'none')
[120 30 0]
Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.5981]
policy: auto-activating connection 'Fido'
Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.5992]
device (cdc-wdm0): Activation: starting connection 'Fido'
(5794a373-c4ae-413f-84d3-f4e9856c4257)
Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.5993]
device (cdc-wdm0): state change: disconnected -> prepare (reason 'none')
[30 40 0]
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect started...
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(4/8): Wait to get fully enabled
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(5/8): Register
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(6/8): Bearer
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(7/8): Connect
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (registered ->
connecting)
Mar 22 10:46:00 sheet ModemManager[934]: <info>  error: couldn't start
network: QMI protocol error (79): 'PolicyMismatch'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  error: couldn't start
network: QMI protocol error (14): 'CallFailed'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  call end reason (1):
'generic-unspecified'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  verbose call end reason
(2,204): [internal] unknown-cause
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (connecting ->
registered)
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect started...
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(4/8): Wait to get fully enabled
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(5/8): Register
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(6/8): Bearer
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(7/8): Connect
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (registered ->
connecting)
Mar 22 10:46:00 sheet ModemManager[934]: <info>  error: couldn't start
network: QMI protocol error (79): 'PolicyMismatch'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (connecting ->
registered)
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect started...
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(4/8): Wait to get fully enabled
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(5/8): Register
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(6/8): Bearer
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Simple connect state
(7/8): Connect
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (registered ->
connecting)
Mar 22 10:46:00 sheet ModemManager[934]: <info>  error: couldn't start
network: QMI protocol error (14): 'CallFailed'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  call end reason (1):
'generic-unspecified'
Mar 22 10:46:00 sheet ModemManager[934]: <info>  verbose call end reason
(2,204): [internal] unknown-cause
Mar 22 10:46:00 sheet ModemManager[934]: <info>  Modem
/org/freedesktop/ModemManager1/Modem/0: state changed (connecting ->
registered)
Mar 22 10:46:00 sheet NetworkManager[1039]: <warn>  [1490193960.6784]
(cdc-wdm0): failed to connect modem: QMI protocol error (79):
'PolicyMismatch'
Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.6784]
device (cdc-wdm0): state change: prepare -> failed (reason 'unknown')
[40 120 1]
Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.6787]
policy: disabling autoconnect for connection 'Fido'.
Mar 22 10:46:00 sheet NetworkManager[1039]: <warn>  [1490193960.6789]
device (cdc-wdm0): Activation: failed for connection 'Fido'
Mar 22 10:46:00 sheet NetworkManager[1039]: <info>  [1490193960.6794]
device (cdc-wdm0): state change: failed -> disconnected (reason 'none')
[120 30 0]


-- 
Adam Sherman <adam at sherman.ca>

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