[Libreoffice-bugs] [Bug 107166] Text is invisible, both in UI and in editor on update to 5.3.2, older AMD and Intel GPUs

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=107166

--- Comment #98 from Philippe_E <philipeau at yahoo.fr> ---
(In reply to Philippe_E from comment #97)
> (In reply to V Stuart Foote from comment #95)
> > @Philippe,
> > 
> > (In reply to Philippe_E from comment #92)
> > > Created attachment 134778 [details]
> > > dxdiag-display
> > 
> > Looks like you've got one of HPs hybrid AMD HD6770M dv6 laptops with
> > "dynamic switchable graphics" between on CPU HD 3000 and ATI 67xx series
> > discrete GPU, the AMD Catalyst bundle provides drivers for both GPUs.
> > 
> > You need to update the drivers.
> > 
> > Unfortunately HP never provided updated drivers. Several forums suggest the
> > AMD 12-10 Catalyst mobility driver for the 6700M will update the HP HD6770M
> > instance 
> > 
> > =-ref-=
> > This gives a step-by-step
> > https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/GUIDE-Update-AMD-
> > Mobility-Radeon-drivers-to-fix-graphics/td-p/1406655
> > 
> > Follow the HP guidance for updating BIOS and set FIXED GPU mode (to use the
> > AMD chip while doing the driver update) for your dv6 model here:
> > https://support.hp.com/us-en/document/c02948560
> > 
> > Then here are the download links for the
> > 12-10_mobility_vista_win7_win8_64_dd_ccc_whql_net4 for 6700M:
> > 
> > For 32 bit:
> > http://www2.ati.com/Drivers/mobile/12-
> > 10_mobility_vista_win7_win8_32_dd_ccc_whql_net4.exe
> > 
> > For 64 bit:
> > http://www2.ati.com/Drivers/mobile/12-
> > 10_mobility_vista_win7_win8_64_dd_ccc_whql_net4.exe
> > 
> > YMMV but that should get you off the 8.882.2.3000 to at least test. You can
> > rollback if things go bad.
> 
> Hello,
> I unlocked the situation by following the first advice of Stuart. Indeed the
> graphics card was double and dynamically changed status. This is probably
> what did not work?
> Indeed, I have only followed the support on
> https://support.hp.com/en-us/document/c02948560 I went into the bios and
> reversed the setting of the graphics card from "dynamic "To" Fixed ". When
> restarting, LibreOffice 6.0 was working !!!
> Here, I found information on this type of interchangeable card:
> https://support.hp.com/en-us/document/c02895711
> 
> However, as the computer was heating up and turning on the fan too quickly,
> I continued to follow the advice and upgraded the Radeon 6700M. Now
> everything is perfect. Out of curiosity, I tried to install LibreOffice
> 5.3.4 and there SURPRISE: it also worked !!!
> 
> Conclusion, I wonder if my case corresponds to the general problem? Because
> in fact, it was enough to change the setting of the graphics card (from
> dynamics to Fixed) to solve the problem. What a pity that I did not try to
> run LO 5.3.4 before installing the update of the Radeon card ... I could
> have known if the original problem could have been solved just by switching
> from Dynamic to fixed via the BIOS.
> 
> Thank you all.
> Philippe

A small complement:
I tested the graphics card on "dynamic": LibreOffice 6 and 5.3.4.2 are both
without text.
I then restored the card to 'Fixed' in the bios: LibreOffice 6 and 5.3.4.2 have
found their texts.
Philippe

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