[Libreoffice-bugs] [Bug 107166] Text is invisible, both in UI and in editor on update to 5.3.2, older AMD and Intel GPUs

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=107166

V Stuart Foote <vstuart.foote at utsa.edu> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEEDINFO                    |RESOLVED
         Resolution|---                         |FIXED

--- Comment #131 from V Stuart Foote <vstuart.foote at utsa.edu> ---
(In reply to V Stuart Foote from comment #123)
> (In reply to Tom from comment #121)
> > Text is invisible, both in UI and in editor on update to LibreOffice
> > 5.4.0.3-hotfix.  Toshiba Laptop, Windows 7, SP1+ - All Factory Updates!
> 
> "Factory" updates are likely not going to do it.
> 
> Please provide your GPU and driver details. 
> msinfo32.exe -> Summary panel, and Component -> Display
> or
> dxdiag.exe -> screen clip of system, and display panels
> 

Tom (thospend at ...) responded in PM with DxDiag details:
<quote>
   Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7601) Service
Pack 1 (7601.win7sp1_ldr.170512-0600)
           Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
       System Model: Satellite T135
               BIOS: PhoenixBIOS 4.0 Release 6.1    
          Processor: Genuine Intel(R) CPU U4100  @ 1.30GHz (2 CPUs), ~1.3GHz
             Memory: 3072MB RAM
Available OS Memory: 2936MB RAM
          Page File: 2561MB used, 3310MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
</quote>

So the SP1 Platform Update (KB2670838) is probably installed.

And the troublesome Toshiba mobile deployed 8.15.010.1883 Intel GPU driver,
which others also reported as bad. This particular GPU does work correctly with
current driver.  -> FIXED

<quote>
---------------
Display Devices
---------------
          Card name: Mobile Intel(R) 4 Series Express Chipset Family
       Manufacturer: Intel Corporation
          Chip type: Mobile Intel(R) 4 Series Express Chipset Family
           DAC type: Internal
         Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_FFE11179&REV_07
     Display Memory: 1340 MB
   Dedicated Memory: 128 MB
      Shared Memory: 1212 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: AUO102C
        Native Mode: 1366 x 768(p) (60.020Hz)
        Output Type: Internal

        Driver Name: igdumdx32.dll,igd10umd32.dll,igd10umd32.dll
Driver File Version: 8.15.0010.1883 (English)
     Driver Version: 8.15.10.1883
        DDI Version: 10
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 8/27/2009 09:54:00, 549888 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B78E66-6902-11CF-9275-EBDFA7C2C535}
          Vendor ID: 0x8086
          Device ID: 0x2A42
          SubSys ID: 0xFFE11179
        Revision ID: 0x0007
</quote>

(In reply to tomangelo from comment #130)

> Created attachment 134957 [details]
> Daily master build from 27.07, with and without Aero
> 
> Same thing happens for master daily from 26.07 and pre-release 5.4.0.3

For @tomangelo,

You show in comment 0 that your working with a system with Intel i5-5200U (that
has an HD5500 GPU embedded) and an AMD Radeon M375 discrete GPU. Is this laptop
a Lenovo z51-70?

Also in comment 10 that you'd tried the 17.4.4, 17.4.2 and 16.12.1 drivers.

But could you post your DxDiag.exe result for System & Display, so we can see
what vendor, GPU, and driver you are working with.

Also, current AMD drivers for the R9 M375 are at 17.7.2--worth checking that.

https://www2.ati.com/drivers/whql-win10-64bit-radeon-software-crimson-relive-17.7.2-july27.exe

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