[Libreoffice-bugs] [Bug 117973] New: LO crashed when starting up to open a file (ig75icd64.dll)

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=117973

            Bug ID: 117973
           Summary: LO crashed when starting up to open a file
                    (ig75icd64.dll)
           Product: LibreOffice
           Version: 5.4.7.2 release
          Hardware: x86-64 (AMD64)
                OS: All
            Status: UNCONFIRMED
          Severity: normal
          Priority: medium
         Component: LibreOffice
          Assignee: libreoffice-bugs at lists.freedesktop.org
          Reporter: martinterry839 at btinternet.com

Description:
Tried to open a .xls file in LO but LO window did not appear. Eventually looked
in W10 Task Manager and found a number of LO processes running. Killed them all
and rebooted laptop.
When restarted LO it came up with a recovery message and then opened main menu
before reporting a crash had occurred.

Steps to Reproduce:
1. Killed LO in Task Manager after main window failed to open when trying to
open a file
2. Rebooted PC
3. Restarted LO and got a recovery message before main window appeared

Actual Results:  
System reported a crash and advised me to raise a bug report:

crashreport.libreoffice.org/stats/crash_details/fa8ce3ef-bb89-45bf-9e43-f2903be8c4d8

Expected Results:
Have got LO to run normally after starting it in safe mode. I have been a LO
user for several years and love it, but I do feel that my current version is
unstable, which is a concern!


Reproducible: Sometimes


User Profile Reset: No



Additional Info:
I have had this crash once before on 22 May 2018 - see 

crashreport.libreoffice.org/stats/crash_details/679ec043-2d9f-4827-965b-cbc7974c3c92


User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36
(KHTML, like Gecko) Chrome/67.0.3396.62 Safari/537.36

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