[Libreoffice-bugs] [Bug 124937] New: crash when trying to open a .doc file

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=124937

            Bug ID: 124937
           Summary: crash when trying to open a .doc file
           Product: LibreOffice
           Version: 6.2.3.2 release
          Hardware: x86-64 (AMD64)
                OS: Windows (All)
            Status: UNCONFIRMED
          Severity: normal
          Priority: medium
         Component: LibreOffice
          Assignee: libreoffice-bugs at lists.freedesktop.org
          Reporter: lauraelina at gmail.com

Description:
LibreOffice simply doesn't work when I try to open a .doc file (I don't
remember this happening with the previous releases -- if it ever did it has
been very occasional); the file opens for a second, and then I get a
notification that due to an "unexpected error" LibreOffice has stopped working.

I manage to open the file approximately in every 10th attempt.

I manage to open the file instantly if I open it in Microsoft Word first and
save it as .docx.

Steps to Reproduce:
First of all even though I tried to download LibreOffice in English (choosing
the language option specifically) I get it in Italian only and can't change the
language of the interface. So I'm just assuming what the notifications say in
EN:

1) I try to open a .doc, and I get a notification "Due to an unexpected error,
LibreOffice was blocked.(...)"

2) I then get a 2nd notification for sending an error report and I also have
the option to "Restart LibreOffice to access the safe mode"

3) I try to restart LibreOffice and restore the file I had tried to open -->
Windows notification "LibreOffice has stopped working". This happens also if I
decide NOT to restore the file I had tried to open.

4) All the above points apply also if I open the program in Safe Mode

I have uninstalled the program and reinstalled it and opened it in safe mode
but it just keeps crashing.

Actual Results:
The program keeps crashing. Only very occasionally I manage to open the file.

The crash reason is EXCEPTION_ACCESS_VIOLATION_READ 

Workaround is to open it in Microsoft Word and save it as .docx and then open
it in LibreOffice -- naturally applies only if you have the access to MS Word,
or if not, I suppose you have to get another application for the file
conversion.

Expected Results:
It should open the .doc file.


Reproducible: Always


User Profile Reset: No



Additional Info:
Versione: 6.2.3.2 (x64)
Build ID: aecc05fe267cc68dde00352a451aa867b3b546ac
Thread CPU: 2; SO: Windows 6.1; Resa interfaccia: predefinito; VCL: win; 
Versione locale: it-IT (it_IT); Lingua interfaccia: it-IT
Calc: threaded

Also, as said I received the program in Italian even though I specifically
downloaded it from the language list as English (US) and I can't change the
language of the interface after installing it.

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