[Libreoffice-bugs] [Bug 126989] New: Libreoffice v6.3.0.4 hangs - Scan in Writer/ Impress/ Draw/(Calc?)

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=126989

            Bug ID: 126989
           Summary: Libreoffice v6.3.0.4 hangs - Scan in Writer/ Impress/
                    Draw/(Calc?)
           Product: LibreOffice
           Version: 6.3.0.4 release
          Hardware: x86-64 (AMD64)
                OS: Windows (All)
            Status: UNCONFIRMED
          Severity: normal
          Priority: medium
         Component: LibreOffice
          Assignee: libreoffice-bugs at lists.freedesktop.org
          Reporter: jrk33 at web.de

Hello,

According to the release notes that you have now implemented a 32-bit driver in
the LibO (x64-bit) again, I did my first scan test.

The scanner (Epson Perfection 3170 Photo) is accessible, the image was scanned
and displayed in the scanner preview.
As soon as I click on the "Scan" button in the scanner driver, the driver
closes and in the moment the image data is sent to Writer, Writer (message in
the title: "no respond") hangs without actually inserting the image.
When Writer restarts, I'm offered document recovery, but only a blank document
is opened.

When testing with the LibO version 6.4 (see below), I have also set the new
checkbox for transmitting the crash data, but I could not tell if a Crashreport
was actually sent.

Tested LibO-Apps:
Writer  -->     hangs
Draw    -->     hangs
Impress -->     hangs
Calc    -->     scanning Options greyed out :(

Tested with:

a)
Windows 10 Pro 1903 

b)
The Epson Scanner-Driver (3.04g) is the newest I can get, but it is an older
one.

c)
Version: 6.3.0.4 (x64)
Build-ID: 057fc023c990d676a43019934386b85b21a9ee99
CPU-Threads: 4; BS: Windows 10.0; UI-Render: GL; VCL: win; 
Gebietsschema: de-DE (de_DE); UI-Sprache: de-DE

d)
Version: 6.4.0.0.alpha0+ (x64)
Build-ID: 3e64065612acec2eb29aa21e2b515953422256d7
CPU-Threads: 4; BS: Windows 10.0; UI-Render: GL; VCL: win; 
TinderBox: Win-x86_64 at 62-TDF, Branch:master, Time: 2019-08-15_22:57:26
Gebietsschema: de-DE (de_DE); UI-Sprache: de-DE

e)
Tested also with deactivated OpenGL-Options, with the Same result.

f)
Message in Windows Event-Manager:

 EventData 
   soffice.bin 
   6.3.0.4 
   19d4 
   01d55504cbcf852e 
   30 
   C:\Program Files\LibreOffice\program\soffice.bin 
   459c9e98-25f8-4d30-8d7f-bd8050c26af0   

   Cross-thread 
   430072006F00730073002D0074006800720065006100640000000000 
------------------------------------------------------------

Binäre Daten/ binarys:

In Wörtern/ Words

0000: 00720043 0073006F 002D0073 00680074 
0010: 00650072 00640061 00000000  


In Bytes

0000: 43 00 72 00 6F 00 73 00   C.r.o.s.
0008: 73 00 2D 00 74 00 68 00   s.-.t.h.
0010: 72 00 65 00 61 00 64 00   r.e.a.d.
0018: 00 00 00 00               ....



Best Regards

Jürgen Klatt

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