[Libreoffice-bugs] [Bug 126436] New: Installation hangs and never completes

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=126436

            Bug ID: 126436
           Summary: Installation hangs and never completes
           Product: LibreOffice
           Version: 6.2.5.2 release
          Hardware: x86-64 (AMD64)
                OS: Windows (All)
            Status: UNCONFIRMED
          Severity: normal
          Priority: medium
         Component: Installation
          Assignee: libreoffice-bugs at lists.freedesktop.org
          Reporter: gaetan.jette at sympatico.ca

Description:
When trying to update from LibreOffice 6.1.5 to 6.2.5 on a Windows 8.1 machine,
the install hangs with the progress bar stuck at about 10% It says it is
copying files, but according to the Task Manager, the program was utilizing 0%
CPU. After waiting an hour, I cancelled the installation. The previous version
had been erased, so when I tried to reinstall it, it stalled at the same spot.
This is the french version of LibreOffice and a French version of Windows.

Steps to Reproduce:
1. Double-Click on the installation file
2. Click next until the installation begins
3. After a little while, the installation hangs

Actual Results:
after an hour of waiting, the installation still has not finished

Expected Results:
A successful installation


Reproducible: Always


User Profile Reset: No



Additional Info:

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