[Libreoffice-bugs] [Bug 128989] New: libreoffice fails to print, may be related to page size confusion between cm and inches

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=128989

            Bug ID: 128989
           Summary: libreoffice fails to print, may be related to page
                    size confusion between cm and inches
           Product: LibreOffice
           Version: 6.3.3.2 release
          Hardware: x86-64 (AMD64)
                OS: Windows (All)
            Status: UNCONFIRMED
          Severity: normal
          Priority: medium
         Component: Writer
          Assignee: libreoffice-bugs at lists.freedesktop.org
          Reporter: digital at joescat.com

Description:
Crash report URL included.
I think this might be due to some sort of confusion with cm, inches when
sending page to printer.
Earlier versions of libreoffice noticeably did not have measurements as 0.5" or
1" but had a rounded value such as 0.49 or 0.79 and therefore probably was
acceptable by the printer. I did notice with this version that although the
write document was letter-size like 8.5" x 11", the printer preview was showing
mm values. I don't know if this was oversized, or maybe confused as some huge
paper size in inches. In any case, it worked okay with libreoffice 4.x, spooled
but not printed with 6.2, and currently crashes with libreoffice 6.3

Steps to Reproduce:
1. Fresh install of LibreOffice
2. Settings set to Canadian (we are on metric system now), however, set rulers
to display in inches.
3. Page set to "Letter" size which is 8.5" x 11"
4. Printer loaded with Letter size paper.
5. create/save letter sized document.
6. Select Print
7. Notice that although you chose letter size you see in print preview shows mm
8. print document - crash occurs. (in 6.2 it went to print spool but did not
print I believe due to wrong size paper settings).

Actual Results:
Version 6.2 would spool results but printer did not actually print document.

Current version 6.3 of libreoffice crashed. Here is the crash report:
crashreport.libreoffice.org/stats/crash_details/4a0761ee-ff32-498a-b736-27dc7e2bcb41


Expected Results:
Libreoffice writer set to Canadian, and also set for "inches" not "cm" due to
older users who are accustomed to English measurements plus "letter" sized
paper, not metric A4 paper - expected print to send to spool, and then proceed
to print.


Reproducible: Always


User Profile Reset: No



Additional Info:
Version: 6.3.3.2 (x64)
Build ID: a64200df03143b798afd1ec74a12ab50359878ed
CPU threads: 4; OS: Windows 10.0; UI render: default; VCL: win; 
Locale: en-CA (en_CA); UI-Language: en-US
Calc: threaded

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