[Libreoffice-bugs] [Bug 139197] New: Impossible to run LibreOffice. DLL api-ms-win-crt-runtime-l1-1-0.dll is missing.

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=139197

            Bug ID: 139197
           Summary: Impossible to run LibreOffice. DLL
                    api-ms-win-crt-runtime-l1-1-0.dll is missing.
           Product: LibreOffice
           Version: 7.0.3.1 release
          Hardware: All
                OS: Windows (All)
            Status: UNCONFIRMED
          Severity: normal
          Priority: medium
         Component: LibreOffice
          Assignee: libreoffice-bugs at lists.freedesktop.org
          Reporter: ka.bmoussa at mailfence.com

Description:
Instead of running LibreOffice after installation (on Windows 7, 64 bits),  a
message box appears telling "Impossible to run the program because
api-ms-win-crt-runtime-l1-1-0.dll is missing on your computer".

api-ms-win-crt-runtime-l1-1-0.dll has then been downloaded, and copied in
directories windows/system32 and windows/sysWOW64 (as I have been told on the
webpage from wich the dll was downloaded).

Nothing changed. Same message appears again & again...

Thanks for any help in advance.



Steps to Reproduce:
1.Download libreOffice 7.0.3.1 
2.Install it (Windows 7 - 64 bit - Hardware see (*) )
3.Run it

(*) : PC DELL VOSTRO 400, 4 Gb RAM installed [only 2.75 Gb usable with Windows
7 !],  Processor: Intel(R) Core(TM)2 Duo CPU E6550 @ 2.33 GHz. Hard disk: 700
Gb with 510 Gb free.

Actual Results:
As said in "Description", a message box tells me "Impossible to run the program
because api-ms-win-crt-runtime-l1-1-0.dll is missing on your computer".

Expected Results:
Libre Office should have run.


Reproducible: Always


User Profile Reset: No



Additional Info:
No menu available, as the program won't start !

-- 
You are receiving this mail because:
You are the assignee for the bug.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.freedesktop.org/archives/libreoffice-bugs/attachments/20201223/0b2a9d3a/attachment.htm>