[Libreoffice-bugs] [Bug 144902] New version of calc and impress can't run on windows 7 (since version 7.1.5)

bugzilla-daemon at bugs.documentfoundation.org bugzilla-daemon at bugs.documentfoundation.org
Mon Oct 4 12:14:47 UTC 2021 

https://bugs.documentfoundation.org/show_bug.cgi?id=144902

--- Comment #12 from ywupub at 163.com ---
(In reply to Mike Kaganski from comment #11)
> (In reply to ywupub from comment #10)
> > I got the dump by Procdump, but there are 3 processes of soffice.bin and
> > soffice.exe respectively, I don't know which one is the right one, so I made
> > dump for all of them, please check the attachments.
> 
> Thank you very much for your effort!
> Unfortunately, all three don't have a useful information in them.
> Possibly it was because those processes were snapshotted not at the moment
> when the crash happened.
> 
> 0. Please use LibreOffice 7.2.1 if possible. You may use a portable version
> for that, if that would be more comfortable (not requiring you to uninstall
> 7.1.5).
> 
> 1. Make sure that no soffice.bin processes run (kill them all before running
> LibreOffice to get the trace). This will also automatically remove all
> soffice.exe processes (but the latter are not interesting).
> 
> 2. Run LibreOffice. Do not yet open Calc or Impress; or at least do not
> attempt actions that cause the crash.
> 
> 3. Run ProcMon using the command line:
> 
> > procdump64.exe -e soffice.bin
> 
> 4. Switch to LibreOffice, and proceed with the action that causes the crash.
> 
> Hopefully this would produce the minidump exactly at the point that is
> interesting to us.
> 
> Thank you again!

Thank you, I deinstalled libreoffice 7.1.5, deleted all the user profile,
installed libreoffice 7.2.1, then use the method you told, but unfortunately I
can't get the dump files.

For the crash of impress, when the crash happened, the impress window got close
immediately.
For the crash of Calc, when the crash happened, the Calc window got no response
anymore, but no the close.

The procdump printed some messages and attached following, hope it can do some
help.

---Impress---
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

d:\Procdump>procdump64.exe -e soffice.bin

ProcDump v10.11 - Sysinternals process dump utility
Copyright (C) 2009-2021 Mark Russinovich and Andrew Richards
Sysinternals - www.sysinternals.com

Process:               soffice.bin (4080)
Process image:         C:\Program Files\LibreOffice\program\soffice.bin
CPU threshold:         n/a
Performance counter:   n/a
Commit threshold:      n/a
Threshold seconds:     n/a
Hung window check:     Disabled
Log debug strings:     Disabled
Exception monitor:     Unhandled
Exception filter:      [Includes]
                       *
                       [Excludes]
Terminate monitor:     Disabled
Cloning type:          Disabled
Concurrent limit:      n/a
Avoid outage:          n/a
Number of dumps:       1
Dump folder:           d:\Procdump\
Dump filename/mask:    PROCESSNAME_YYMMDD_HHMMSS
Queue to WER:          Disabled
Kill after dump:       Disabled


Press Ctrl-C to end monitoring without terminating the process.

[20:03:35] Exception: E06D7363.?AVDAVException at webdav_ucp@@
[20:03:37] Exception: E06D7363.?AVDAVException at webdav_ucp@@
[20:03:37] Exception: 406D1388
[20:03:37] Exception: 406D1388
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception: E06D7363.?AVDAVException at webdav_ucp@@
[20:03:38] Exception: E06D7363.msc
[20:03:38] Exception: E06D7363.?AVDAVException at webdav_ucp@@
[20:03:38] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:03:38] Exception: E06D7363.msc
[20:03:38] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception: 406D1388
[20:03:38] Exception: E06D7363.?AVContentCreationException at ucb@star at sun@com@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:38] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:03:39] Exception: E06D7363.msc
[20:03:39] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:03:39] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:39] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:39] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:39] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:39] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:03:39] Exception: E06D7363.msc
[20:03:39] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:03:39] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:03:39] Exception: E06D7363.msc
[20:03:39] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:03:39] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:39] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:39] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:03:39] Exception: E06D7363.msc
[20:03:39] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:03:39] Exception: E06D7363.?AVDAVException at webdav_ucp@@
[20:03:39] Exception: E06D7363.?AVContentCreationException at ucb@star at sun@com@@
[20:03:39] Exception: E06D7363.?AVContentCreationException at ucb@star at sun@com@@
[20:03:39] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:03:39] Exception: E06D7363.msc
[20:03:39] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:03:39] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:39] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:39] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:03:39] Exception: E06D7363.msc
[20:03:39] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:03:40] Exception: 406D1388
[20:03:40] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:40] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:40] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:40] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:40] Exception: E06D7363.?AVUnknownPropertyException at beans@star at sun@com@@
[20:03:40] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:40] Exception: E06D7363.?AVRuntimeException at uno@star at sun@com@@
[20:03:40] Exception: E06D7363.?AVSAXException at sax@xml at star@sun at com@@
[20:03:40] Exception: E06D7363.?AVDAVException at webdav_ucp@@
[20:03:40] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:40] Exception: E06D7363.?AVRuntimeException at uno@star at sun@com@@
[20:03:40] Exception: E06D7363.?AVSAXException at sax@xml at star@sun at com@@
[20:03:40] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:40] Exception: E06D7363.?AVRuntimeException at uno@star at sun@com@@
[20:03:40] Exception: E06D7363.?AVSAXException at sax@xml at star@sun at com@@
[20:03:40] Exception: E06D7363.?AVContentCreationException at ucb@star at sun@com@@
[20:03:41] Exception: E06D7363.?AVXPathException at xpath@xml at star@sun at com@@
[20:03:41] Exception: E06D7363.?AVXPathException at xpath@xml at star@sun at com@@
[20:03:41] Exception: E06D7363.?AVXPathException at xpath@xml at star@sun at com@@
[20:03:41] Exception: E06D7363.?AVXPathException at xpath@xml at star@sun at com@@
[20:03:41] Exception: 406D1388
[20:03:41] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:41] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:41] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:41] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:41] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:41] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:41] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:41] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:03:41] Exception: E06D7363.?AVDAVException at webdav_ucp@@
[20:03:41] Exception: E06D7363.msc
[20:03:41] Exception: E06D7363.?AVDAVException at webdav_ucp@@
[20:03:41] Exception:
E06D7363.?AVInteractiveNetworkReadException at ucb@star at sun@c
om@@
[20:03:41] Exception: E06D7363.msc
[20:03:41] Exception:
E06D7363.?AVInteractiveNetworkReadException at ucb@star at sun@c
om@@
[20:03:41] Exception: E06D7363.msc
[20:03:41] Exception:
E06D7363.?AVInteractiveNetworkReadException at ucb@star at sun@c
om@@
[20:03:41] Exception: 406D1388
[20:03:41] Exception: 406D1388
[20:03:41] Exception: 406D1388
[20:03:41] Exception: 406D1388
[20:03:41] Exception: 406D1388
[20:03:41] Exception: 406D1388
[20:03:41] Exception: 406D1388
[20:03:41] Exception: 406D1388
[20:03:42] Exception: 406D1388
[20:03:42] Exception: E06D7363.?AVContentCreationException at ucb@star at sun@com@@
[20:03:42] Exception: E06D7363.?AVIllegalArgumentException at lang@star at sun@com@@
[20:03:42] Exception: E06D7363.?AVXPathException at xpath@xml at star@sun at com@@
[20:03:42] Exception: E06D7363.?AVXPathException at xpath@xml at star@sun at com@@
[20:03:42] Exception: E06D7363.?AVContentCreationException at ucb@star at sun@com@@
[20:03:42] Exception: 406D1388
[20:03:42] Exception:
E06D7363.?AVNoSuchElementException at container@star at sun@com@
@
[20:03:43] Exception: E06D7363.?AVbad_alloc at std@@
[20:03:44] The process has exited.
[20:03:44] Dump count not reached.

---Calc---
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

d:\Procdump>procdump64.exe -e soffice.bin

ProcDump v10.11 - Sysinternals process dump utility
Copyright (C) 2009-2021 Mark Russinovich and Andrew Richards
Sysinternals - www.sysinternals.com

Process:               soffice.bin (3236)
Process image:         C:\Program Files\LibreOffice\program\soffice.bin
CPU threshold:         n/a
Performance counter:   n/a
Commit threshold:      n/a
Threshold seconds:     n/a
Hung window check:     Disabled
Log debug strings:     Disabled
Exception monitor:     Unhandled
Exception filter:      [Includes]
                       *
                       [Excludes]
Terminate monitor:     Disabled
Cloning type:          Disabled
Concurrent limit:      n/a
Avoid outage:          n/a
Number of dumps:       1
Dump folder:           d:\Procdump\
Dump filename/mask:    PROCESSNAME_YYMMDD_HHMMSS
Queue to WER:          Disabled
Kill after dump:       Disabled


Press Ctrl-C to end monitoring without terminating the process.

[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception: 406D1388
[20:07:30] Exception: 406D1388
[20:07:30] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:07:30] Exception: E06D7363.msc
[20:07:30] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception: 406D1388
[20:07:30] Exception: E06D7363.?AVContentCreationException at ucb@star at sun@com@@
[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:07:30] Exception: E06D7363.msc
[20:07:30] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:07:30] Exception: E06D7363.?AVContentCreationException at ucb@star at sun@com@@
[20:07:30] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:07:30] Exception: E06D7363.msc
[20:07:30] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:07:30] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:07:30] Exception: E06D7363.msc
[20:07:30] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:07:30] Exception: E06D7363.msc
[20:07:30] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:07:30] Exception: E06D7363.?AVContentCreationException at ucb@star at sun@com@@
[20:07:30] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:07:30] Exception: E06D7363.msc
[20:07:30] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:07:30] Exception: E06D7363.msc
[20:07:30] Exception: E06D7363.?AVIOException at io@star at sun@com@@
[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception:
E06D7363.?AVInteractiveAugmentedIOException at ucb@star at sun@c
om@@
[20:07:30] Exception: E06D7363.?AVRuntimeException at uno@star at sun@com@@
[20:07:30] Exception: E06D7363.?AVRuntimeException at uno@star at sun@com@@
[20:07:30] Exception: E06D7363.?AVRuntimeException at uno@star at sun@com@@
[20:07:30] Exception: E06D7363.?AVContentCreationException at ucb@star at sun@com@@
[20:07:30] Exception: E06D7363.?AVXPathException at xpath@xml at star@sun at com@@
[20:07:30] Exception: E06D7363.?AVXPathException at xpath@xml at star@sun at com@@
[20:07:30] Exception: E06D7363.?AVContentCreationException at ucb@star at sun@com@@
[20:07:32] Exception:
E06D7363.?AVNoSuchElementException at container@star at sun@com@
@
[20:07:32] Exception:
E06D7363.?AVNoSuchElementException at container@star at sun@com@
@
[20:07:32] Exception:
E06D7363.?AVNoSuchElementException at container@star at sun@com@
@
[20:07:32] Exception: E06D7363.?AVRuntimeException at uno@star at sun@com@@
[20:07:32] Exception: E06D7363.?AVbad_alloc at std@@
[20:07:51] The process has exited.
[20:07:51] Dump count not reached.

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