[Libreoffice-bugs] [Bug 144902] New version of calc and impress can't run on windows 7 (since version 7.1.5)

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=144902

--- Comment #11 from Mike Kaganski <mikekaganski at hotmail.com> ---
(In reply to ywupub from comment #10)
> I got the dump by Procdump, but there are 3 processes of soffice.bin and
> soffice.exe respectively, I don't know which one is the right one, so I made
> dump for all of them, please check the attachments.

Thank you very much for your effort!
Unfortunately, all three don't have a useful information in them.
Possibly it was because those processes were snapshotted not at the moment when
the crash happened.

0. Please use LibreOffice 7.2.1 if possible. You may use a portable version for
that, if that would be more comfortable (not requiring you to uninstall 7.1.5).

1. Make sure that no soffice.bin processes run (kill them all before running
LibreOffice to get the trace). This will also automatically remove all
soffice.exe processes (but the latter are not interesting).

2. Run LibreOffice. Do not yet open Calc or Impress; or at least do not attempt
actions that cause the crash.

3. Run ProcMon using the command line:

> procdump64.exe -e soffice.bin

4. Switch to LibreOffice, and proceed with the action that causes the crash.

Hopefully this would produce the minidump exactly at the point that is
interesting to us.

Thank you again!

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