[Libreoffice-qa] Bub Submission Assistant - LibreOffice Link Integration

[Christoph Noack]

Hi Bjoern, all,

A quick mobile answer ... I had the same impression when looking at it for the first time, but there are reasons for that (e.g. shared bugtracker) and some goals (better bug reports instead of reporting by everyone). Some initial hurdles remain ... are kept deliberately.

But here is the crux - we miss to address Joe Average (being worried exactly because he is unable to use the bug report feature in LibO) and we might miss the chance to involve the majority of people via e.g. surveys.

Thus, I'd like us both to have a look at the potential offering the survey and the risk (just getting upset or pre-filtered people) who participate. Next, we have to make sure to offer regular (or always) surveys. Thinking about that made me CC you...

Ping me for further info ... there is also some more on wiki pages and the QA list (no links, still on the phone).

Cheers,
Christoph
-- 
Sent via mobile...



"Björn Balazs" <b at lazs.de> schrieb:

Hi all,

this is a great idea - but to my experience it will unfortunately not work 
out. 

Most non-technical users do not report bugs and bug-trakers are not made for 
them - even if they get nice interfaces like the one from Christoph. So adding 
a simple link to the bugtracker inside LibO would be sufficient for those more 
technical who do want to report a bug (it is good for them not having to 
search for it). But to my experience there will not be substantially more (and 
definitely no better) bug reports with a built-in reporting interface.

I think we need to find other ways of getting users to contribute to the 
project (this actually is, what we want to achieve - not only having them 
reporting bugs). And I do have ideas for that, which we actually are rolling 
out with other free-software (e.g. KDE), and which is thought to be benefitial 
across projects.

As the Paris LibO conference is close ahead, I wonder if it would be a good 
idea to make a bof on this topic?

Cheers,
Björn

Am Donnerstag, 15. September 2011, 21:44:46 schrieb Christoph Noack:
> Hi all!
> 
> Preamble: a few days ago, I've started to participate in this activity
> and missed the chance so far to say thank you to those, who make this
> possible ...
> 
> Now my real question: I've noticed the question by Rainer to get a
> stable URL that can be linked from within LibreOffice if the user clicks
> on ... aehm ... what?
> 
> The discussion I'm aware about happened some time ago in bug 35855, here
> is my proposal of having a generic link (covering more than "issues")
> and Rainer's positive feedback:
> * https://bugs.freedesktop.org/show_bug.cgi?id=35855#c6
> * https://bugs.freedesktop.org/show_bug.cgi?id=35855#c7
> 
> Currently I don't know what the current plan is, but I've added the
> neutral "Provide Feedback..." [1] instead of "Report a Problem..." in
> the proposal (still in work):
> http://wiki.documentfoundation.org/File:BSAinteraction.png
> 
> This link might lead to a separate page first that provides different
> options to the user. There are several pros and cons to do that ... one
> of the major advantages is, that we can always invite people to
> participate in a survey (e.g. for Design, Marketing, other reasons).
> Even if we don't run a survey, people can report bugs or ask for
> support. Providing these variety of support options was my rationale to
> join ;-)
> 
> So could you please comment on the current status? Would it be okay to
> go with that from the beginning and - most probably - add the feedback
> options in a later milestone?
> 
> Cheers,
> Christoph
> 
> [1] At the moment, please forget about the exact naming, since this can
> be changed easily (e.g. "Send Feedback...").
-- 
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Commercial Open Source Usability: http://www.OpenSource-Usability-Labs.com

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