[Libreoffice-qa] Bub Submission Assistant - LibreOffice Link Integration

[Björn Balazs]

Hi all,

this is a great idea - but to my experience it will unfortunately not work 
out. 

Most non-technical users do not report bugs and bug-trakers are not made for 
them - even if they get nice interfaces like the one from Christoph. So adding 
a simple link to the bugtracker inside LibO would be sufficient for those more 
technical who do want to report a bug (it is good for them not having to 
search for it). But to my experience there will not be substantially more (and 
definitely no better) bug reports with a built-in reporting interface.

I think we need to find other ways of getting users to contribute to the 
project (this actually is, what we want to achieve - not only having them 
reporting bugs). And I do have ideas for that, which we actually are rolling 
out with other free-software (e.g. KDE), and which is thought to be benefitial 
across projects.

As the Paris LibO conference is close ahead, I wonder if it would be a good 
idea to make a bof on this topic?

Cheers,
Björn

Am Donnerstag, 15. September 2011, 21:44:46 schrieb Christoph Noack:
> Hi all!
> 
> Preamble: a few days ago, I've started to participate in this activity
> and missed the chance so far to say thank you to those, who make this
> possible ...
> 
> Now my real question: I've noticed the question by Rainer to get a
> stable URL that can be linked from within LibreOffice if the user clicks
> on ... aehm ... what?
> 
> The discussion I'm aware about happened some time ago in bug 35855, here
> is my proposal of having a generic link (covering more than "issues")
> and Rainer's positive feedback:
>       * https://bugs.freedesktop.org/show_bug.cgi?id=35855#c6
>       * https://bugs.freedesktop.org/show_bug.cgi?id=35855#c7
> 
> Currently I don't know what the current plan is, but I've added the
> neutral "Provide Feedback..." [1] instead of "Report a Problem..." in
> the proposal (still in work):
> http://wiki.documentfoundation.org/File:BSAinteraction.png
> 
> This link might lead to a separate page first that provides different
> options to the user. There are several pros and cons to do that ... one
> of the major advantages is, that we can always invite people to
> participate in a survey (e.g. for Design, Marketing, other reasons).
> Even if we don't run a survey, people can report bugs or ask for
> support. Providing these variety of support options was my rationale to
> join ;-)
> 
> So could you please comment on the current status? Would it be okay to
> go with that from the beginning and - most probably - add the feedback
> options in a later milestone?
> 
> Cheers,
> Christoph
> 
> [1] At the moment, please forget about the exact naming, since this can
> be changed easily (e.g. "Send Feedback...").
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