[Libreoffice-qa] Insulting comments in bug reports: what should we do?

[Roman Eisele]

Dear QA community,

I have just stumbled over the first comment to
   https://bugs.freedesktop.org/show_bug.cgi?id=52066
  "FILEOPEN: RTF file opens with black boxes, ugly formatting"
In this comment, Urmas <davian818 at gmail.com> wrote:

> So that clown vmiklos cannot grasp the concept of multilingual fonts
> in DOC/RTF after _more than a year_? Pathetic.
>
> Should we make a fundrasing to buy him a normal office suite
> so he could practice?

Please don't get me wrong: I don't want to blame Urmas, maybe he had a
bad day. But I am really concerned about what the original bug reporter
will think about us (LibreOffice, the developers, the QA volunteers)
when the first reply he gets to his report is a comment of this kind.

Additionally, whatever one thinks about the new RTF filters, I consider
it as completely inappropriate to tell a developer a "clown" and to
insult him personally.


And this is not the only strange comment by Urmas. See
   https://bugs.freedesktop.org/show_bug.cgi?id=52071
  "FILEOPEN: The Greek codepage in styles of a RTF file"
where Urmas claims:

> Still, RTF support in LO is completely broken. DON'T USE IT.

which is IMHO (a) wrong -- RTF support works quite well for me, at
least, it is not "completely broken" -- and (b) damages the image of
LibreOffice. Additionally, in the same short comment, Urmas even manages
to insult the original reporter, too:

> How the f..l is that Greek? Had you forgot physics lessons
> from 6th grade?


First I wanted to write to Urmas, but I then I wanted to ask you first
what you all think what we should do. It is always difficult to built a
working QA community, but easy to disturb or even to distroy it by such
comments. Again: what do you think?

Best,

	Roman