[Libreoffice-qa] Insulting comments in bug reports: what should we do?
qalists at eikota.de
Sun Jul 15 08:51:02 PDT 2012
Dear QA community,
I have just stumbled over the first comment to
"FILEOPEN: RTF file opens with black boxes, ugly formatting"
In this comment, Urmas <davian818 at gmail.com> wrote:
> So that clown vmiklos cannot grasp the concept of multilingual fonts
> in DOC/RTF after _more than a year_? Pathetic.
> Should we make a fundrasing to buy him a normal office suite
> so he could practice?
Please don't get me wrong: I don't want to blame Urmas, maybe he had a
bad day. But I am really concerned about what the original bug reporter
will think about us (LibreOffice, the developers, the QA volunteers)
when the first reply he gets to his report is a comment of this kind.
Additionally, whatever one thinks about the new RTF filters, I consider
it as completely inappropriate to tell a developer a "clown" and to
insult him personally.
And this is not the only strange comment by Urmas. See
"FILEOPEN: The Greek codepage in styles of a RTF file"
where Urmas claims:
> Still, RTF support in LO is completely broken. DON'T USE IT.
which is IMHO (a) wrong -- RTF support works quite well for me, at
least, it is not "completely broken" -- and (b) damages the image of
LibreOffice. Additionally, in the same short comment, Urmas even manages
to insult the original reporter, too:
> How the f..l is that Greek? Had you forgot physics lessons
> from 6th grade?
First I wanted to write to Urmas, but I then I wanted to ask you first
what you all think what we should do. It is always difficult to built a
working QA community, but easy to disturb or even to distroy it by such
comments. Again: what do you think?
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