[Libreoffice-qa] Insulting comments in bug reports: what should we do?

Olav Dahlum odahlum at gmail.com
Sun Jul 15 14:04:00 PDT 2012

2012/7/15 Olav Dahlum <odahlum at gmail.com>

> 2012/7/15 Alex Thurgood <alex.thurgood at gmail.com>
>> On 07/15/2012 05:51 PM, Roman Eisele wrote:
>> Dear Roman,
>>  In this comment, Urmas <davian818 at gmail.com> wrote:
>>  First I wanted to write to Urmas, but I then I wanted to ask you first
>>> what you all think what we should do. It is always difficult to built a
>>> working QA community, but easy to disturb or even to distroy it by such
>>> comments. Again: what do you think?
>> This is not an isolated incident from that person, and I was beginning to
>> wonder myself whether he/she had other issues which might be coming to the
>> surface through the comments made. Most of the ones I have seen from this
>> person could be interpreted as highly aggressive and, yes, I would agree
>> that some, especially the initial bug reporter, might take offence.
>> What might be done, however, is a difficult question to answer : perhaps
>> a friendly and encouraging word from others here, reminding him/her that
>> this is a community and that as such we are ultimately trying to help
>> people and determine, at least for the bug triaging process, whether the
>> reported behaviour is indeed a bug. I would also agree that personal
>> attacks are unwarranted, on other lists and forums, a person could be
>> banned for that outright by the admins or moderators.
>> I still feel it better to contact person directly, to try and understand
>> why there is such apparent animosity, especially since we know nothing of
>> their circumstances, and it is rather unfair to talk about what we should
>> do in their absence (unless he/she is following this list).
>> I have a concern, however, that approaching Urmas in the gentle way might
>> just lead to more trolling which would ultimately get us nowhere...
>> Alex
Seems like core developers, contributors, and others handle this well at
the moment, so let's just observe what they do for now.

Olav Dahlum

PGP key ID: 0xA6BD1795
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