[Libreoffice-qa] Cleaning bug list

[Petr Mladek]

Rainer Bielefeld píše v Po 18. 06. 2012 v 13:21 +0200:
> Joel Madero schrieb:
> > I brainstormed a bit today and I came up with this flowchart.
> 
> 
> Hi Joel,
> 
> great to see that all in a chart, your conclusions and definitions seem 
> plausible.
> 
> But the chart also shows the limitations of that concept: It's really 
> sophisticated, and no developer will sit at his's desk to decide whether 
> he should fix a Bug with Severity=major and Priority=normal before or 
> after a bug with  Severity=normal and Priority=high  ;-)

You are right, developers will not strictly follow the severity and
priority. On the other hand, they care of the usability of the
application. They are actively working on the most annoying bugs. They
prioritize bugs themselves, so why not help them.

Note that MAB is only a workaround because all the other bugs are not
prioritized.

I think that it is hard job to prioritize all bugs. It will cause some
troubles because different people might have different opinions. Though,
I think that we should try it.


> But as you stated, such a chart can give some orientation, and so I 
> think it should be shown in the Wiki. Not on one of the current existing 
> Pages like BugTriage or similar, but on a page where should gather 
> detailed background information what would blow up those pages too much, 
> but nevertheless are interesting or important to know for all who want 
> to gain more knowledge concerning th bugfixing, QA or whatever else process.

You are right that we need to keep the bugtriage page easy to do not
scare people. It would make sense to describe the prioritization on
extra page and just link it from the BugTriage page.

BTW: Recently someone said that the Bugtriage page was not easy to
understand (state CONFIRMED). I think that some people might prefer the
graphics flow chart over the text. It would be nice to have similar flow
chart also for the overall bugtriage process :-)


> The question is whether the Priority entry is evaluated by anyone, IMHO 
> most here see that as a personal statement (of reporter?) concerning 
> importance of the bug - and ignore it.

Good question. My opinion is:

	+ severity defines how much a bug affect the functionality
	+ priority defines order in which it should be fixed

It means that, some feature might have higher priority because of
marketing reasons. Also some less severe bug might have higher priority
because it affects many users.

Hmm, when I think about it, I would propose another prioritization:

1. Define severity by symptoms.

	+ this is well handled in the flow chart.

	+ alternative proposal is at at
          http://wiki.documentfoundation.org/BugReport_Details#Severity
          is reasonable. 
  
        + I think that they both describe the same things different way.
          I do not have any strong opinion what formulation is easier to
          understand. We would need feedback from more people ;-)


2. Define priority more clever way:

	+ the default priority should basically follow the severity; it
          means that critical bugs should have high priority, ...

	+ the number of affected users and visibility should shift it
          higher or lower, though

	+ it is already somehow handled in the flowchart. Well, I would,
          allow to skip even more levels. For example, typo
          in the main menu is minor bug but it might have even
          highest priority. Such bug in final release would look
          amateurish and would bring bad feeling from users.
          
          Hmm, I am not sure how to effectively describe it in the
          flowchart.

      	+ with this logic, the bugs with the high and highest priority
          should be mentioned in MAB.

	+ anyway, developers should have the final word about
          priorities (for assigned bugs); they might want to organize
          their daily work by it 

Best Regards,
Petr