[Libreoffice-qa] How to improve our Bug tracking system

[MiguelAngel]

El 22/05/12 19:36, Rainer Bielefeld escribió:
> Hi all,
....
> I now want to start to collect ideas how we can make a big step
> improving our (Bugzilla) Bug tracking system. The goal is that after we
....
> _______________________________________________

Hi all,

A few comments about.

a) From user POV, the first time in bugzilla is not easy because you 
need select LibreOffice to introduce the bug, and LibreOffice is not in 
the beginning of a long applications list. Difficult to know where you 
are, specially for people without level of English. Like a wall for many 
people I think.

· Best an own bugzilla.

b) Break the perception that sometimes have reporters, who think that 
nobody is care about his reported bug.
I guess when devs gain same confidence in some users it's easier for 
those gain the devs attention.
  Maybe some community volunteers can make a first approximation to the 
bugs, i.e. get more information from the users, verify the bug, do a 
first classification, regression, bug, improvement, blocker, critical, etc.

· If it was possible, have in bugzilla community volunteers, a figure 
like volunteers in the forums, I think could be a very good one of the 
first step for people begun into community support. And maybe would help 
so much in QA.

c) We always think our bugs are the more important in the world, and 
tend to fix the importance too high in consequence. This introduce too 
noise in the bugzilla.

· Don't let the reporters set the importance at least without a second 
confirmation, for example from a volunteer.

d) The header bug with the comment box is so hight. You can`t see in the 
first view the first post. And as the comment box is on top, while 
writing a comment you can't see the last comments.

· Design the header with a more compressed presentation, moving the 
comment box to the bottom.


Could be a volunteers group in the TDF?.
IMHO a good step to make easy for the people introducing in the project, 
feel as part, participating in some decisions, create bridges for people 
who don't know the English. And probably get a wider base of the community.

PFME.
Miguel Ángel.

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