[Libreoffice-qa] Reporting Ignorant User on FDO?

[Olav Dahlum]

2012/9/12 Joel Madero <jmadero.dev at gmail.com>

> IMO we need to add a section to "how to file a bug report" that is labeled
> "what is not helpful or useful" in there I could put
>
> 1. Ranting about LibreOffice being slow to fix something
> 2. Comparing us to Microsoft Office for no reason
> 3. Being a total asshole (please excuse my language, I'd make it more
> professional on the wiki)
>
> Then if we see these kinds of people we can just refer them to this
> section in the wiki and I can avoid going to sleep angry ;)
>
>
> Joel
>
> P.S. I see that him being an ass has made his bug move forward faster,
> personally I think that gives mixed signals as to if he should just
> continue making FDO his rant forum.
>
> On Wed, Sep 12, 2012 at 4:55 AM, Michael Meeks <michael.meeks at suse.com>wrote:
>
>> Hi Joel,
>>
>> On Tue, 2012-09-11 at 22:31 -0700, Joel Madero wrote:
>> > Is there a way to report users on FDO. This is in regards to the
>> > comment made here by user "Urmas"
>> > https://bugs.freedesktop.org/show_bug.cgi?id=40025
>>
>>         Not that I know of; sounds like we need one though :-)
>>
>> > I tend to not care much but this particular user pissed me off ...
>> > there is a procedure and I'll deal with it.
>>
>>         Of course; fighting an ongoing war against crude and abusive
>> filers and
>> their inevitable sock-puppets is going to be quite difficult IMHO. So -
>> I'd prefer to apply social pressure, angry people often storm off on
>> their own with a bit of that ;-) let me prod him again.
>>
>>         We should prolly fix the bug at some stage as well ;-)
>>
>>         ATB,
>>
>>                 Michael.
>>
>> --
>> michael.meeks at suse.com  <><, Pseudo Engineer, itinerant idiot
>>
>>
>
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I find the profanity in the bug report above quite amusing. Directness are
one thing,
acting nasty another. However, it's pretty much the same all over the
place, and answering
it with politeness can be effective. But some people are completely immune
to reasoning,
so in extreme cases only shutting them down work. More testing,
predictability, and fixing
bugs are required in order to minimize the ranting. Remember that users
seldom think the
changes we like are very interesting, as they really just want stability
and to continue their
work.

-- 
Olav Dahlum

PGP key ID: 0xA6BD1795
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