[Libreoffice-qa] ownCloud for Bugzilla - IMHO a no go

[Florian Effenberger]

Hi,

Robinson Tryon wrote on 2013-12-04 09:49:
> Hmm...looks like you weren't in cc here -- here's my email :-)

yep. :-) Somehow the QA list is configured to do reply-to mangling, it 
seems, plus overwriting the "reply to all".

> It's hard to know how big a problem this is because the filesize limit
> on bugzilla is absolute, and there's no integrated documentation
> telling people to upload large files elsewhere...so some number of
> people undoubtedly give up.

Looking at ownCloud, at the sheer number of directories, it seems it 
happens more often, so maybe raising the average limit helps - didn't 
look in detail, though.

> IIRC, Rainer set up the wiki page to host files that wouldn't fit in
> Bugzilla. I can't recall if the logs indicated that anyone else used
> the wiki for this purpose, if documentation was made available, etc.

I assume things have - totally understandable - grown that way. Looking 
now at the SQL issues we are experiencing, databases growing beyond any 
sane limit and so on, it's clear to me that we need to invest more time 
in finding proper tools. :-) For the wiki, I knew it was used that way, 
when I now read ownCloud, I felt the need to jump in...

>> My strong proposal is therefore to raise the attachment limit in our own
>> BugZilla instance when it's ready. By that, files are in the same tool, tied
>> to the same user accounts, and therefore also in the same backup.
>
>   Sounds great to me. I would suggest we have some kind of fallback
>   plan, even if it's "File too big to upload? Please see if you can
>   shrink it in size or compress it before upload. If all else fails,
>   please email us at
>   <bugzilla-attachment-assistance at bugs.libreoffice.org>". There will
>   always be corner cases, and it might be worth our time to keep an eye
>   on them.

I don't know if this can be hacked into BugZilla, but setting up an 
e-mail alias as shared IMAP (or forwarder, though I prefer the IMAP 
approach) is no big deal.

>   We are ready on our side to make the migration:
>   https://wiki.documentfoundation.org/QA/Bugzilla/LibreOffice_Bugzilla_Proposal
>
>   Cloph passed along word from Tollef that he "hopes to get the first
>   half done til the weekend," but also mentioned that [Tollef] is
>   extremely busy and the migration is still in the planning phase.

Cool, glad we're making progress. Otherwise, everyone is busy before 
Christmas. :-)

>   I'd suggest that we add the "File too big to upload?" message to FDO
>   right now, were it not for the fact that such a request would take
>   more time away from Tollef.

Indeed...

>   Sooooo...I don't have a great answer. I guess I'd say "punt" and hope
>   that we get some traction on migration this month.

Given that all proposals I had seem to have drawbacks, my take is: Let's 
raise the attachment size limit in our bugzilla instance then, and add 
the note to the mail address. If that does not work either, we can look 
for another tool. Sounds good?

Florian