[Libreoffice-qa] Stagnant NEEDINFO bugs

[Alex Thurgood]

Le 06/02/2013 13:19, Michael Stahl a écrit :


>
> how many of your bugs are in NEEDINFO state?  if the problem is really
> developer attention (and i don't doubt that this is the case for many
> bugs) then they should not be in NEEDINFO state and you won't get any mails.


I was commenting more from the perspective of someone who went through
the rigmarole of having many of his bug reports reclassified and the
demoralising effect that can have on a contributor. Personally, I have
learned to live with it, but that doesn't mean that I think it is a good
idea generally.


As for my own reports, I understand that developers may not have the
time or resources to commit to looking at any given report, but as you
say, these are probably mostly not in the NEEDINFO status anyway. Some
of the reports which I have filed, confirmed or added myself to, and
which are currently in NEEDINFO status (mostly database or printing
issues) are due mainly to being unable to test the alleged buggy
behaviour on Mac OSX, either because I don't have the corresponding
equipment to test with (e.g Brother printers) or OSX's system security
privileges preventing me from setting up db servers to test on, whereas
these used to work in previous versions of OSX. These particular
problems are independent of LO, but that does not mean that the LO bugs
per se are invalid (since, at the time the report was filed, the problem
did occur). Sweeping them away, even with a "3 strikes and you're out"
policy, will still not make them any less valid. Although I might get
disgruntled with this approach, and feel helpless to do anything about
it, I can live with it (up to a certain point). I'm not convinced that
other, more casual bug reporters, would think the same way.


Alex