[Libreoffice-qa] Stagnant NEEDINFO bugs

[Rob Snelders]

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The option from Marc looks good to me.

But do you look at the length that a bug is in NEEDINFO or the time
from the last post in the bug?

- --
Greetings,
Rob Snelders

Op 27-01-13 09:45, Marc Par￩ schreef:
> Hi Joel,
> 
> If you are asking our opinion on these ...
> 
> Le 2013-01-26 17:22, Joel Madero a ￩crit :
>> Hi All,
>> 
>> During our last QA call we came up with a plan for NEEDINFO bugs
>> that have been stagnant for 6+ months. I've decided to remove
>> this from the minutes because there are some concerns about the
>> agreement that was made. It was requested that we have a
>> discussion through a thread about what we should do about these
>> bugs.
>> 
>> Let's try to keep this thread moving and organized so we can make
>> a decision once and for all. Goal should be to minimize flare ups
>> from users while keeping in mind that our long term QA goal is to
>> get FDO organized, accurate and under control.
>> 
>> With that, I'll let the thread move forward :-D
>> 
>> Options: (feel free to add)
>> 
>> a) Leave them alone, accept that most will just sit in NEEDINFO
>> forever
>> 
>> b) Automate a reminder for these bugs and leave it at that, if
>> it doesn't lead to anything, so be it, leave the bugs alone
>> 
>> c) a reminder + automated closing of bug after some period of
>> time
>> 
>> d) a "3 strikes" type system - send one reminder, a month later
>> send a second with a warning the bug will be closed, then close
>> the bug
>> 
>> 
>> These are the options that come to mind.
>> 
>> Best Regards, Joel
>> 
>> P.S. Florian - please hold off on writing something about our
>> previous agreement until we reach some consensus here.
> 
> +1 for d) BUT make it a real "3 strikes". one reminder, a month
> later send another reminder, a month later send the last reminder
> with a warning that the bug will be closed in one month.
> 
> The 3-strikes concept is understandable to most people and I
> believe the submitter would be more understanding if the bug were
> closed. It also gives more than an abundant amount of time to fill
> out the missing details of the bug -- from start to end would take
> 4 months. This would hopefully quiet the noise from disgruntled
> submitters and allow QA people enough time to get to them if they
> find some of them important enough for a closer look. Hopefully
> most of these would be taken care in shorter amount of time.
> 
> 
> Cheers,
> 
> Marc
> 
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