[Libreoffice-qa] Stagnant NEEDINFO bugs

Rainer Bielefeld LibreOffice at bielefeldundbuss.de
Mon Jan 28 01:05:07 PST 2013

Petr Mladek schrieb:
> This will cause many mails only in the first round. It will be normal
> level of mails if we do this regularly.


That's an illusion, total number of mails will always be the the same. 
Only the number of mails per cleanup will be smaller.

BTW, I dislike the "noise" the discussed "3 strikes" solution will 
cause. I'm thinking about a different solution:

Strike 1:
Query will find NEEDINFO bugs untouched for a long time and fulfilling 
some additional "hopeless criteria".
Reporter's of these bugs will get polite mail with request to contribute 
additional info that we will have to close the bug without additional 
info. This mailing  only send mails to reporters, will not change any 
info in the Bugs, so that data as "Days since last change" and similar 
will be available for other queries. List of related bugs will be 
published on QA list

That's not a big technical challenge, I think I can create required 
tools (what can be used fur further actions in future easily) within 1 hour.

Strike 2 After 7 Days:
Query for all Bugs for what mails have been sent in Strike 1:
- Changed since mail (probably by reporter): QA will take care
- NOT changed: Mass close via Bugzilla with polite message
   "Sorry ..., but feel free to reopen if ..."

What do think?

BTW, I would not do that too often. Sometimes it's simply not easy for 
reporter to contribute desired info, for example because bug is not 
simple to reproduce. May be such bugs can be marked by entry of a QA 
"Mentor" in QA contact or similar.



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