[Libreoffice-qa] Reported issues show the tendency to be more user questions ? BSA related ?

[Bjoern Michaelsen]

Hi Cor,

On Mon, Jul 01, 2013 at 09:36:07AM +0200, Cor Nouws wrote:
> Did I ever say that IMO reporting bugs is to easy? Yes I did. More
> then once.

Yes, I thinkk you have a point there. E.g. as much as I think OpenID login to
bugzilla would increase the reports, I also indeed feel that would reduce
quality (and push the work "inwards" -- towards our rare and valued QA triage
volunteers instead of "outwards" to the users and thereby growing skillbase and
community).

> Is the process from our French friends - where reports from BSA go
> trough an email process before being added to BugZilla (that's what
> I understood from it anyway) - a way to prevent that?

I dont think so -- esp. it would not reduce the workload of those involved.
What one might entertain is the idea to add a "you seem to be filing a support
request, have you considered to use ask.libreoffice.org, which is likely the
better place and will result in a quicker answer?".

Best,

Bjoern