[Libreoffice-qa] Suggestion for the use of pre-written responses

[Joel Madero]

Thanks Jay!


Best,
Joel

On 08/24/2014 09:10 AM, Jay Philips wrote:
> Hi All,
>
> I want to thank those who visited the wiki and contributed to it. I
> wanted to let everyone know that i have finished including all the ones
> that i use on a regular basis. :D
>
> Regards,
> Jay Philips
>
> On 08/20/2014 11:02 PM, Jay Philips wrote:
>> Hi All,
>>
>> Yes similar to what joel stated, i'm just posting the ones i use on the
>> wiki for others to use if they'd like and for those who have their own
>> and would like to share them, that they'd have a centralized resource to
>> post them to. I believe the wiki will also be a useful resource for new
>> QA members to see what type of responses they are likely to have to
>> respond with.
>>
>> I personally use my browser's (opera) inbuilt feature to save these
>> responses and whiteboard keywords so i dont have to copy and paste them
>> from a wiki page or text file. Hopefully something similar can be added
>> into the new bugzilla for QA/dev team members can easily have access to
>> as Bjoern suggested or until then, grabbing a browser extension which
>> has a similar feature like JBF suggested. For all those chrome/chromium
>> users, search the extension for clip or clipboard and there are quite a
>> few of them listed there.
>>
>> Regards,
>> Jay Philips
>>
>> On 08/20/2014 06:38 PM, Joel Madero wrote:
>>> Hey there,
>>>
>>>> Jay, *,
>>>>
>>>> Not sure that codifying a bunch of "approved" QA exchanges is in the
>>>> best interest of moving the QA process along--especially if we have to
>>>> dig them out of a WiKi.   It would not do much to improve the QA flow,
>>>> nor improve the readability of issues over their life span.
>>>>
>>>> Otherwise, during triage we should all strive to be courteous.  By
>>>> itself,  the automated  message delivered  "*** This bug has been
>>>> marked as a duplicate of bug xxxxx ***" is a bit too terse in closing
>>>> a NEW issue as duplicate.  But believe including a simple "thank you"
>>>> for posting would suffice.
>>>>
>>>> If too many bugs like fdo#82701 are making it through,  then the
>>>> Bugzilla and BSA "duplicate" issue filters may need to be improved.
>>> I don't think he was trying to codify - maybe more just saying "I'm
>>> posting these to the wiki - feel free to use (or not use) them at your
>>> pleasure :) I've thought of doing similar things with my auto responses
>>> but of course everyone can use their own methodology :)
>>>
>>>
>>> Best,
>>> Joel
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