[Libreoffice-qa] Suggestion for the use of pre-written responses

[Jay Philips]

Hi All,

I want to thank those who visited the wiki and contributed to it. I
wanted to let everyone know that i have finished including all the ones
that i use on a regular basis. :D

Regards,
Jay Philips

On 08/20/2014 11:02 PM, Jay Philips wrote:
> Hi All,
> 
> Yes similar to what joel stated, i'm just posting the ones i use on the
> wiki for others to use if they'd like and for those who have their own
> and would like to share them, that they'd have a centralized resource to
> post them to. I believe the wiki will also be a useful resource for new
> QA members to see what type of responses they are likely to have to
> respond with.
> 
> I personally use my browser's (opera) inbuilt feature to save these
> responses and whiteboard keywords so i dont have to copy and paste them
> from a wiki page or text file. Hopefully something similar can be added
> into the new bugzilla for QA/dev team members can easily have access to
> as Bjoern suggested or until then, grabbing a browser extension which
> has a similar feature like JBF suggested. For all those chrome/chromium
> users, search the extension for clip or clipboard and there are quite a
> few of them listed there.
> 
> Regards,
> Jay Philips
> 
> On 08/20/2014 06:38 PM, Joel Madero wrote:
>>
>> Hey there,
>>
>>> Jay, *,
>>>
>>> Not sure that codifying a bunch of "approved" QA exchanges is in the
>>> best interest of moving the QA process along--especially if we have to
>>> dig them out of a WiKi.   It would not do much to improve the QA flow,
>>> nor improve the readability of issues over their life span.
>>>
>>> Otherwise, during triage we should all strive to be courteous.  By
>>> itself,  the automated  message delivered  "*** This bug has been
>>> marked as a duplicate of bug xxxxx ***" is a bit too terse in closing
>>> a NEW issue as duplicate.  But believe including a simple "thank you"
>>> for posting would suffice.
>>>
>>> If too many bugs like fdo#82701 are making it through,  then the
>>> Bugzilla and BSA "duplicate" issue filters may need to be improved.
>>
>> I don't think he was trying to codify - maybe more just saying "I'm
>> posting these to the wiki - feel free to use (or not use) them at your
>> pleasure :) I've thought of doing similar things with my auto responses
>> but of course everyone can use their own methodology :)
>>
>>
>> Best,
>> Joel
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