[Libreoffice-qa] Quick summary of the profile's study

[Sophie]

Hi all,

So as requested during the QA meeting, here is a quick summary of the
study [1] that has been conducted by one FR member on the FR lists
concerning the profile corruption.

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- based on feedback from users at fr and discuss at fr mailing lists
- about 1300 messages have been sicked containing profil in them
- version was 4.2.x and 4.3.x

- per module concerned, the results are : LibreOffice, Writer, Calc.

For 63% of them, resetting the profile didn't solve the problem, for 33%
that solved the problem from which for 15% a partial modification solved
the problem.

The problem was concerning most of the time functionalities, display and
crashes. The OS the most concerned was Windows for 75% (not a surprise
as a large part of our users are running windows).

For 11 times, modifying LibreOffice\4\user\config\soffice.cfg\modules
solved a problem met with menus, toolbars, etc...
For 7 times on 11, problems were du to extensions.

When it was files that were concerned (17 submitted to the list) on 4
was solved by deleting registrymodifications.xcu.

Since version 4 there are less problems reported.

When it was about crashes, 8 times on 30 renaming the profile solved the
problem and was more on old version (3.4 or 3.6).

The conclusion was that the profile has a bad reputation but its
corruption is not so easy. One reason could be the change between
OpenOffice.org and LibreOffice. Another one is the lack of information
on how it runs and its different files (example is given on the 'store'
file or 'psprint' file where there is no explanation on the file.) So by
documenting it, it should be easier to identify and solve the problems
that a user may encounter.
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[1] http://www.numericoach.net/?Le-profil-de-LibreOffice-est-il-si

Cheers
Sophie
-- 
Sophie Gautier sophie.gautier at documentfoundation.org
GSM: +33683901545
IRC: sophi
Co-founder - Release coordinator
The Document Foundation