[Libreoffice-qa] Quick summary of the profile's study

[Joel Madero]

Great analysis...so it does seem like an option to quickly reset/backup
would be very good. Maybe a tender possibility.

Best,
Joel

On 09/09/2015 08:44 AM, Sophie wrote:
> Hi all,
>
> So as requested during the QA meeting, here is a quick summary of the
> study [1] that has been conducted by one FR member on the FR lists
> concerning the profile corruption.
>
> ------------------------------------------
> - based on feedback from users at fr and discuss at fr mailing lists
> - about 1300 messages have been sicked containing profil in them
> - version was 4.2.x and 4.3.x
>
> - per module concerned, the results are : LibreOffice, Writer, Calc.
>
> For 63% of them, resetting the profile didn't solve the problem, for 33%
> that solved the problem from which for 15% a partial modification solved
> the problem.
>
> The problem was concerning most of the time functionalities, display and
> crashes. The OS the most concerned was Windows for 75% (not a surprise
> as a large part of our users are running windows).
>
> For 11 times, modifying LibreOffice\4\user\config\soffice.cfg\modules
> solved a problem met with menus, toolbars, etc...
> For 7 times on 11, problems were du to extensions.
>
> When it was files that were concerned (17 submitted to the list) on 4
> was solved by deleting registrymodifications.xcu.
>
> Since version 4 there are less problems reported.
>
> When it was about crashes, 8 times on 30 renaming the profile solved the
> problem and was more on old version (3.4 or 3.6).
>
> The conclusion was that the profile has a bad reputation but its
> corruption is not so easy. One reason could be the change between
> OpenOffice.org and LibreOffice. Another one is the lack of information
> on how it runs and its different files (example is given on the 'store'
> file or 'psprint' file where there is no explanation on the file.) So by
> documenting it, it should be easier to identify and solve the problems
> that a user may encounter.
> -----------------------------------------
> [1] http://www.numericoach.net/?Le-profil-de-LibreOffice-est-il-si
>
> Cheers
> Sophie