Importance flow chart

[Ilmari Lauhakangas]

On 3.7.2024 8.10, Stéphane Guillou wrote:
> Hi all
> 
> It is sometimes raised that the flow chart we use as a recommendation 
> for setting a Bugzilla ticket's importance (priority + severity) is 
> inadequate in some cases. For a recent example, see 
> https://bugs.documentfoundation.org/show_bug.cgi?id=161217
> 
> Julien has commented on the topic on the Discussion page for that flow 
> chart: 
> https://wiki.documentfoundation.org/File_talk:Prioritizing_Bugs_Flowchart.jpg
> 
> If you have some thoughts on the topic, or think it should be updated / 
> augmented for any other reason, please comment on the wiki as well.
> 
> Note that we already have some notes at the bottom of the chart, that 
> explain that the chart is indicative and other parameters should be 
> taken into account when setting the Importance. One thing that is not 
> included but is commonly done is that the Priority level can be raised 
> if the author of the commit that caused a regression is not active 
> anymore, and therefore unlikely to look into it.

Copying here my comment added to BZ and the wiki:

"It's critical because severity is about the *effect* as opposed to 
priority. A very rare bug can still have critical effects and remain at 
lower priority due to its rarity."

So there is no need to do anything unless there is a desire to get rid 
of the severity field completely.

Ilmari