[systemd-devel] Error during SCC_DAEMON installation

Thu Aug 24 13:28:57 UTC 2023

Classification: Confidential

When installing the SAP Cloud Connector, I am getting the following errors.  The installation is being performed by the user root as instructed.

<servername>:/opt/sap/scc # journalctl -xeu scc_daemon.service
Aug 24 13:41:35 <servername> scc_daemon[5574]: scc_Daemon start failed, see logfile: /opt/sap/scc/scc_daemon.log
Aug 24 13:41:35 <servername> systemd[1]: scc_daemon.service: Control process exited, code=exited, status=1/FAILURE
░░ Subject: Unit process exited
░░ Defined-By: systemd
░░ Support: https://lists.freedesktop.org/mailman/listinfo/systemd-devel
░░
░░ An ExecStart= process belonging to unit scc_daemon.service has exited.
░░
░░ The process' exit code is 'exited' and its exit status is 1.
Aug 24 13:41:35 <servername> systemd[1]: scc_daemon.service: Failed with result 'exit-code'.
░░ Subject: Unit failed
░░ Defined-By: systemd
░░ Support: https://lists.freedesktop.org/mailman/listinfo/systemd-devel
░░
░░ The unit scc_daemon.service has entered the 'failed' state with result 'exit-code'.
Aug 24 13:41:35 <servername> systemd[1]: scc_daemon.service: Unit process 5657 (su) remains running after unit stopped.
Aug 24 13:41:35 <servername> systemd[1]: Failed to start LSB: LJS Daemon.
░░ Subject: A start job for unit scc_daemon.service has failed
░░ Defined-By: systemd
░░ Support: https://lists.freedesktop.org/mailman/listinfo/systemd-devel
░░
░░ A start job for unit scc_daemon.service has finished with a failure.
░░
░░ The job identifier is 2958 and the job result is failed.
Aug 24 13:55:16 <servername> systemd[1]: Starting LSB: LJS Daemon...
░░ Subject: A start job for unit scc_daemon.service has begun execution
░░ Defined-By: systemd
░░ Support: https://lists.freedesktop.org/mailman/listinfo/systemd-devel
░░
░░ A start job for unit scc_daemon.service has begun execution.
░░
░░ The job identifier is 3575.
Aug 24 13:55:16 <servername> scc_daemon[6005]: Starting scc_Daemon
Aug 24 13:55:16 <servername> su[6088]: gkr-pam: couldn't get the password from user: Conversation error
Aug 24 13:55:16 <servername> su[6088]: pam_unix(su:auth): auth could not identify password for [sccadmin]
Aug 24 13:55:16 <servername> su[6088]: pam_sss(su:auth): authentication failure; logname= uid=0 euid=0 tty= ruser=root rhost= user=sccadmin
Aug 24 13:55:16 <servername> su[6088]: pam_sss(su:auth): received for user sccadmin: 10 (User not known to the underlying authentication module)
Aug 24 13:55:16 <servername> su[6088]: FAILED SU (to sccadmin) root on none
Aug 24 13:55:17 <servername> scc_daemon[6005]: scc_Daemon start failed, see logfile: /opt/sap/scc/scc_daemon.log
Aug 24 13:55:17 <servername> systemd[1]: scc_daemon.service: Control process exited, code=exited, status=1/FAILURE
░░ Subject: Unit process exited
░░ Defined-By: systemd
░░ Support: https://lists.freedesktop.org/mailman/listinfo/systemd-devel
░░
░░ An ExecStart= process belonging to unit scc_daemon.service has exited.
░░
░░ The process' exit code is 'exited' and its exit status is 1.
Aug 24 13:55:17 <servername> systemd[1]: scc_daemon.service: Failed with result 'exit-code'.
░░ Subject: Unit failed
░░ Defined-By: systemd
░░ Support: https://lists.freedesktop.org/mailman/listinfo/systemd-devel
░░
░░ The unit scc_daemon.service has entered the 'failed' state with result 'exit-code'.
Aug 24 13:55:17 <servername> systemd[1]: scc_daemon.service: Unit process 6088 (su) remains running after unit stopped.
Aug 24 13:55:17 <servername> systemd[1]: Failed to start LSB: LJS Daemon.
░░ Subject: A start job for unit scc_daemon.service has failed
░░ Defined-By: systemd
░░ Support: https://lists.freedesktop.org/mailman/listinfo/systemd-devel
░░
░░ A start job for unit scc_daemon.service has finished with a failure.
░░
░░ The job identifier is 3575 and the job result is failed.
lines 91-152/152 (END)

<server>s:/opt/sap/scc # systemctl status scc_daemon.service
× scc_daemon.service - LSB: LJS Daemon
     Loaded: loaded (/etc/init.d/scc_daemon; generated)
     Active: failed (Result: exit-code) since Thu 2023-08-24 13:55:17 BST; 10min ago
       Docs: man:systemd-sysv-generator(8)
    Process: 6005 ExecStart=/etc/init.d/scc_daemon start (code=exited, status=1/FAILURE)

Aug 24 13:55:16 <servername> su[6088]: gkr-pam: couldn't get the password from user: Conversation error
Aug 24 13:55:16 <servername> su[6088]: pam_unix(su:auth): auth could not identify password for [sccadmin]
Aug 24 13:55:16 <servername> su[6088]: pam_sss(su:auth): authentication failure; logname= uid=0 euid=0 tty= ruser=root rhost= user=sccadmin
Aug 24 13:55:16 <servername> su[6088]: pam_sss(su:auth): received for user sccadmin: 10 (User not known to the underlying authentication module)
Aug 24 13:55:16 <servername> su[6088]: FAILED SU (to sccadmin) root on none
Aug 24 13:55:17 <servername> scc_daemon[6005]: scc_Daemon start failed, see logfile: /opt/sap/scc/scc_daemon.log
Aug 24 13:55:17 <servername> systemd[1]: scc_daemon.service: Control process exited, code=exited, status=1/FAILURE
Aug 24 13:55:17 <servername> systemd[1]: scc_daemon.service: Failed with result 'exit-code'.
Aug 24 13:55:17 <servername> systemd[1]: scc_daemon.service: Unit process 6088 (su) remains running after unit stopped.
Aug 24 13:55:17 <servername> systemd[1]: Failed to start LSB: LJS Daemon.

Log File: /opt/sap/scc/scc_daemon.log = Empty:

<servername>:/opt/sap/scc # ls -ltr *.log
-rw-rw-r-- 1 sccadmin sccgroup 0 Aug 24 13:55 scc_daemon.log

Can any assistance be offered?

Regards

Paul Maber | Snr. Technical/Security Consultant |North, Energy and Utilities BU
Financial Services, Digital, IP & Alliances | CGI
Waterton Industrial Estate, Moor Rd, Bridgend CF31 3TR | United Kingdom.
Paul.maber at cgi.com<mailto:Paul.maber at cgi.com> | www.CGI-group.com<http://www.cgi-group.com/>
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