[Bug 31628] New: MSN account "network error" in Empathy; 'killall telepathy-butterfly' does not work

[bugzilla-daemon at freedesktop.org]

https://bugs.freedesktop.org/show_bug.cgi?id=31628

           Summary: MSN account "network error" in Empathy; 'killall
                    telepathy-butterfly' does not work
           Product: Telepathy
           Version: unspecified
          Platform: x86 (IA32)
        OS/Version: Linux (All)
            Status: NEW
          Severity: normal
          Priority: medium
         Component: haze
        AssignedTo: telepathy-bugs at lists.freedesktop.org
        ReportedBy: cassano.jay at gmail.com
         QAContact: telepathy-bugs at lists.freedesktop.org


Hello,

I originally posted this bug on GNOME bugzilla for Empathy (2.30.2) and was
told to repost it here. Thanks in advance for looking into it.

Hi, I tried to find an open bug for this since I'm sure it's been covered
before, but I couldn't see one. Sorry if this is a duplicate report.

I use Empathy to connect to two different MSN accounts.

I used the workaround posted on http://live.gnome.org/Empathy/Protocols for a
while, despite its inconvenience. However, that stopped working reliably.
Eventually I found a couple of threads on Ubuntu Forums (can't find the links
now sorry, will search for them if you'd like) that recommended uninstalling
telepathy-butterfly and using telepathy-haze instead. I did this and everything
was working smoothly for a few days. 

However, now I can only connect to one MSN account and not the other. Both are
@hotmail.com accounts, so I'm not sure why one works and the other doesn't. I
saw another open bug about MSN not working if the password is too long so I
tried changing to a shorter password but that didn't fix the issue.

Let me know if there's any more info I can help you with.

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